Business Banking Operations & Support Manager in Glasgow

This is an exciting opportunity to join the Business Banking Operations Team. It offers the chance to work closely with the Operational Team, Quality & Governance, and Operational Excellence Teams alongside the broader Business Banking community. Supporting the Head of Business Operations and Senior Managers of Operational Teams, you will play a critical role in ensuring business operations run effectively in a fast‑paced, complex environment where strong organisational skills, sound judgement, and excellent communication are essential.

What you’ll be doing:

• Provide operational support to ensure the smooth functioning of the Business Operations Leadership Team’s day‑to‑day activities.
• Create, manage, and coordinate all communications, colleague engagement events, and forums.
• Conduct recruitment coordination and management.
• Rigorously control FTE, manage third‑party providers, oversee the recognition scheme.
• Coordinate papers for various forums and submissions, and facilitate meetings, agendas and action ownership for Business Banking Operations leadership meetings.
• Drive the Business Banking Operations People & Culture priorities.
• Track and report People, learning and survey data to foster a positive and inclusive culture across the team.
• Coordinate team meetings and events, team‑wide communications, and collaborate with Operational teams and the wider Business Banking community.
• Support Operational Managers during their absence or vacations to lead and manage teams as required.

About you:

• Led operational teams at an Operations Manager level.
• Excellent written and verbal communication skills, including experience preparing high‑level reporting and succinct briefing notes.
• Strong interpersonal and relationship‑building skills, with confidence engaging senior leaders.
• The ability to operate effectively in ambiguity and prioritise in a fast‑paced environment.
• Sound judgement and discretion.
• The ability to deliver high‑quality outputs independently while managing multiple deliverables.
• Strong planning skills, with the ability to balance competing priorities and deliver consistently.
• Experience coordinating senior events, logistics, and leadership routines.

Selected benefits:

• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance‑related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

Customer First Behaviours:

• Feel what customers feel – Step into our customers’ shoes, using their feedback and insights to empathise and understand their needs so every decision starts and finishes with our customers in mind.
• Say it straight – Speak out and say what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions using language everyone can understand.
• Push for better – Challenge the status quo and take responsibility for continuous improvement and personal development.
• Get it done – Prioritise what will have the greatest impact, act decisively, and take accountability for delivering brilliant customer outcomes.