Business Banking Operations Manager in Glasgow

Glasgow, United Kingdom; Edinburgh, United Kingdom.

As a Business Banking Operations Manager, you’ll play a critical leadership role within the Business Operations team, shaping how we deliver outstanding service to our Business Banking customers. You’ll lead large, specialist fulfilment teams responsible for onboarding business & savings customers and delivering operational journeys, ensuring customers experience a seamless, efficient, and high‑quality service every time they engage with us.

The role requires you to be based in Glasgow and to connect with colleagues in the office weekly.

What you’ll be doing

You’ll lead Business Banking operational onboarding of business and savings customers’ fulfilment teams, with accountability for delivering high‑quality customer outcomes across lending and key service journeys. You’ll balance customer experience, operational performance, cost efficiency, and risk, ensuring service levels and regulatory standards are consistently met. Working closely with senior stakeholders across Business Banking, you’ll drive continuous improvement, shape processes and customer journeys using insight and performance data. As a senior leader, you’ll set clear direction, build an inclusive culture, and develop teams to deliver sustainable performance and outstanding service.

About you

• Proven experience leading large operational teams who onboard business customers within a regulated financial services environment
• An exceptional track record of delivering high standards of customer service alongside efficiency, productivity and cost targets
• Demonstrable experience managing operational risk, compliance and control frameworks
• Experience using data and insight to improve processes, customer journeys and colleague performance
• Confident senior stakeholder management skills, with the ability to influence, collaborate, and drive change across teams

Job Info

• Job Identification 3095
• Apply Before 05/17/2026, 10:55 PM
• Locations 92/96 Argyle Street, Glasgow, Glasgow City, G2 8BQ, GB