At a Glance
- Tasks: Lead the evolution of best practices for Group FOS Operations in a changing regulatory landscape.
- Company: Join Nationwide, a leading financial services provider with a commitment to innovation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative work culture with excellent career development opportunities across multiple UK locations.
- Why this job: Shape the future of financial services while making a real impact on industry standards.
- Qualifications: Strong stakeholder engagement skills and experience in regulated environments are essential.
The predicted salary is between 50000 - 60000 € per year.
The successful candidate will lead the evolution of the future best practice and aspirational goals for Group FOS Operations in the changing regulatory environment and oversee the delivery of a clear and effective transition plan. By bringing together best practices from our existing NBS and VM Financial Ombudsman Service (FOS) teams, and aligning these within the regulatory landscape, industry standards, and FOS expectations, you will define a unified “One Best Way” approach. This work will ensure we establish and maintain an industry‑leading position in how we operate and engage with the Financial Ombudsman Service.
This role requires someone with an excellent track record of stakeholder engagement, a drive for high performance, and an understanding of the highly regulated environment that we operate within. This is an 18‑month Fixed Term Contract.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Dunfermline, Northampton, Wakefield, or London offices. If you are aligned to our Glasgow hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be once a week in Glasgow. There will be a requirement to travel between these sites from time‑to‑time to support collaboration and business needs.
What you’ll be doing: You’ll be shaping and defining the future best practice and aspirational goals for Group FOS Operations in the changing regulatory environment, helping to develop a consistent approach for capturing, understanding, and embedding learnings from FOS outcomes. Additionally, you will lead the management of the Group’s strategic relationship with the Financial Ombudsman Service as well as acting as the primary liaison for industry engagement relating to FOS and wider regulatory activity, including work with external suppliers (e.g. FOS Watch, FOS Consultations etc). Furthermore, you will set and embed “One Best Way” standards, ensuring alignment of processes and ways of working across all brands.
Financial Ombudsman Service (FOS) Initiative Manager employer: Description This
At Nationwide, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation across our various UK locations. With a strong commitment to employee growth, we provide opportunities for professional development while supporting a hybrid working model that balances office engagement with the flexibility of home working. Join us in shaping the future of financial services as we lead the industry in best practices and regulatory excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Ombudsman Service (FOS) Initiative Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Nationwide, especially those in FOS roles. A friendly chat can give us insider info on the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by understanding the regulatory landscape. Brush up on recent changes in financial regulations and how they impact the FOS. This shows we’re not just interested but also knowledgeable about the field.
✨Tip Number 3
Showcase our stakeholder engagement skills! Think of examples where we’ve successfully collaborated with different teams or external partners. This is key for the Initiative Manager role, so let’s make it shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight how we align with the 'One Best Way' approach they’re looking for.
We think you need these skills to ace Financial Ombudsman Service (FOS) Initiative Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with stakeholder engagement and regulatory environments. We want to see how your background aligns with the role of FOS Initiative Manager!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven high performance in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of success. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Description This
✨Know Your Regulatory Stuff
Make sure you brush up on the latest regulations affecting the Financial Ombudsman Service. Being able to discuss how these changes impact operations will show that you're not just familiar with the role, but also proactive about staying informed.
✨Showcase Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with stakeholders in the past. Think about specific situations where you’ve navigated complex relationships or facilitated collaboration, as this is key for the Initiative Manager role.
✨Emphasise 'One Best Way' Approach
Be ready to discuss your understanding of best practices and how you would implement a unified approach across teams. Share any relevant experiences where you’ve led initiatives that required alignment and consistency in processes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's vision for the future of FOS Operations. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values, especially regarding hybrid working.
