Financial Crime Senior Manager

As a Senior Manager in Fraud Analytics, you’ll lead the design and optimisation of our Non‑Plastics fraud prevention and detection strategies. Working within a high‑performing team of fraud and data experts, you’ll use your analytical skills and industry knowledge to help protect our members and ensure our accounts are safeguarded from fraudulent activity.

Your focus will be on fraud system performance, monitoring and optimisation, making sure our Non‑Plastics fraud systems (including Scams, Online/Mobile Banking, Open Banking and Cheques) operate effectively, efficiently and in line with governance standards. You’ll provide clear, inspiring leadership to your team, and influence stakeholders across the organisation to ensure our fraud controls stay ahead of evolving risks.

This role calls for both strategic thinking and hands‑on oversight. You’ll balance innovation with rigour, ensuring our control framework remains robust, efficient and aligned with industry best practice.

You’ll sit within Fraud Analytics, part of our Protect team, working closely with colleagues across Operations, Payments, Digital, Technology Change, Modelling, and our second line financial crime team. Together, you’ll take a collaborative, member‑focused approach to managing current and emerging fraud risks.

We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you’ll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be one to two times a month in various UK locations.

The extras you’ll get include:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

As a key specialist for Non‑Plastics fraud, you’ll play a central role in a highly committed and high‑performing team. You’ll use your expertise to shape and recommend intelligent strategies that optimise our fraud rules and algorithms.

You’ll inspire and guide your team as they respond to the constantly evolving nature of fraud, knowing when to rely on deep data insights and when to lead with subject‑matter expertise. Collaboration will be a big part of your success, including working at an industry level to ensure we remain a leading voice in the battle against financial crime. This will include representing the Society on relevant panels and working groups.

You’ll also bring storytelling skills, using data to highlight key trends, emerging risks and opportunities. Your insights will help inform decisions at the highest level, including the Head of Fraud Analytics and the Economic Crime Director.

About you:

• Deep experience with industry‑standard fraud systems, software and fraud prevention practices
• Analytical skills, with experience working with data, fraud rules and models
• Proven leadership capability, including managing and motivating virtual or multi‑discipline teams
• Good business and technical fraud knowledge within financial services
• Excellent written and verbal communication skills, with the ability to influence a range of stakeholders
• A solid understanding of how fraud activity connects to wider business processes and policies
• A mindset with the confidence to challenge the status quo, build collaborative relationships and deliver innovative, pragmatic solutions

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.