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- Tasks: Provide top-notch customer service across in-person, phone, and online channels.
- Company: A leading building society in Fakenham with a supportive team culture.
- Benefits: Full-time role with training provided and a purpose-driven environment.
- Why this job: Join a dedicated team and make a real difference in customer experiences.
- Qualifications: Strong customer service skills and digital proficiency required.
The predicted salary is between 30000 - 42000 £ per year.
A leading building society in Fakenham is seeking a Customer Representative to provide excellent service across various channels, including in-person, phone, and online. This full-time role requires strong customer service skills and digital proficiency.
You will support transactions and assist customers with inquiries, while being part of a dedicated team. Training will be provided to ensure success in this pivotal position, all within a supportive and purpose-driven environment.
Customer Advocate: Multichannel Banking & Service in Fakenham employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advocate: Multichannel Banking & Service in Fakenham
✨Tip Number 1
Get to know the company! Research the building society's values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Advocate. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the company culture and even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Advocate: Multichannel Banking & Service in Fakenham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your skills.
Be Digital Savvy: Since this role involves various channels, it's important to showcase your digital proficiency. Mention any relevant tools or platforms you've used, and don't forget to express your enthusiasm for learning new technologies!
Tailor Your Application: Take a moment to customise your application for this specific role. We love seeing candidates who take the time to align their experiences with what we're looking for in a Customer Advocate. It shows us you're genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be in the right hands, and you'll have a better chance of standing out. Plus, it’s super easy to do!
How to prepare for a job interview at Description This
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to ensure customer satisfaction. This will show that you understand the importance of excellent service across various channels.
✨Familiarise Yourself with Digital Tools
Since the role requires digital proficiency, make sure you're comfortable with common banking software and online communication tools. If you can, practice using these tools beforehand so you can confidently discuss your experience and adaptability during the interview.
✨Prepare for Role-Playing Scenarios
Expect some role-playing scenarios during the interview where you might need to demonstrate how you'd handle a customer inquiry or transaction. Practising these scenarios with a friend can help you articulate your thought process and showcase your problem-solving skills effectively.
✨Show Enthusiasm for Teamwork
This position is all about being part of a dedicated team, so be prepared to talk about your experiences working collaboratively. Share examples of how you've contributed to team success in previous roles, and express your excitement about joining a supportive and purpose-driven environment.
