Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and mentor a dynamic team to deliver exceptional customer service.
- Company: Join Nationwide, a member-focused mutual with a commitment to fairer banking.
- Benefits: Enjoy private medical insurance, competitive pension, and performance bonuses.
- Other info: Flexible working options available, with opportunities for personal development.
- Why this job: Make a meaningful impact while growing your career in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have identified an exciting opportunity to join our fast-paced and member-focused team. Delivering great customer service is crucial to Nationwide, and you’ll be part of a team charged with providing this.
As a Senior Advisor, you will be assisting the Operations Team Manager in motivating team members through daily mentoring, training, and buzz sessions. You will be responsible for promoting teamwork within your own team across the wider area. You will help to train, coach, and develop people on how to do their role, considering risks, ensuring the required standards for quality monitoring are met, and supporting team members through comprehensive Route to Competency.
Our objective is to deliver a great customer experience, and you’ll be part of the leadership team charged with providing this. It is a challenging environment, where things can move fast, but it is also an exciting and rewarding role. We are happy to consider flexible working approaches to help you perform at your best. This is a 12-month secondment opportunity.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon or Northampton office or our Glasgow hub.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
The extras you’ll get:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
What to do next:
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
What you’ll be doing:
As Senior Advisor you will support the Team by deputising for the Team Manager during any absence, as well as act as the main referral point for other members of the team by being a subject matter expert in all processes within the team’s responsibilities. You will carry out processes of a similar nature to those of individuals in your team and will be required to contribute to projects across the business area to improve efficiencies and process whilst providing coaching and support to colleagues.
About you:
The minimum requirements for the role are:
- Full knowledge of all processes administered within Home New Business Operations
- Ability to identify issues and conduct root cause analysis, providing coaching and feedback where required
- Ability to self-motivate and thrive under pressure whilst maintaining accuracy and service standards
- A good understanding of our policies and processes, whilst demonstrating subject matter expertise relating to the work of members of the team
- Confidence in building relationships with internal and external customers and providing appropriate updates on progress through excellent communication skills to deliver great levels of service (both verbally and in writing)
- Ability to prioritise workloads against SLAs while prioritising workloads and time management
Feel what customers feel. We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
Say it straight. We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
Push for better. We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
Get it done. We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
Senior Adviser in England employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Adviser in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Nationwide on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Adviser role. Personal connections can give you insights that you won’t find in the job description.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team leadership. Think of examples from your past roles where you’ve demonstrated these skills. We want to see how you can bring your experience to the table!
✨Tip Number 3
Show your passion for customer service! During your interview, share stories that highlight your commitment to putting customers first. This aligns perfectly with Nationwide’s values, and it’ll help you stand out as a candidate who truly gets it.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email to your interviewer can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Adviser in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Adviser role. Highlight your experience in customer service and team leadership, as these are key for us. Use specific examples that showcase how you've motivated teams and delivered great customer experiences.
Showcase Your Skills: In your application, don’t just list your skills—show us how you’ve used them! Whether it’s coaching team members or managing workloads, give us real-life examples that demonstrate your ability to thrive under pressure and maintain high standards.
Be Authentic: We want to see the real you! When answering our questions, be honest and direct. Share your thoughts on customer service and how you empathise with customers. This will help us understand if you’re a good fit for our culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we respond to everyone, so you’ll hear back from us soon after the closing date.
How to prepare for a job interview at Description This
✨Know Your Stuff
Make sure you have a solid understanding of the processes within Home New Business Operations. Brush up on any relevant policies and procedures, as you'll need to demonstrate your subject matter expertise during the interview.
✨Showcase Your Coaching Skills
Since the role involves mentoring and training team members, be prepared to share examples of how you've successfully coached others in the past. Highlight your ability to motivate and develop people, as this will resonate well with the hiring team.
✨Emphasise Customer Focus
Nationwide values a customer-first approach, so be ready to discuss how you've put customers at the heart of your decisions. Share specific instances where you've gone above and beyond to deliver great customer service.
✨Demonstrate Adaptability
The environment can be fast-paced and challenging, so it's important to show that you can thrive under pressure. Prepare to talk about times when you've successfully managed competing priorities and maintained high service standards.