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- Tasks: Support customers with transactions, calls, and digital services in a dynamic branch environment.
- Company: Join Nationwide, a leading building society committed to fairer banking.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: No specific experience needed; just a passion for helping others.
- Other info: Full-time role with excellent training and career growth opportunities.
The predicted salary is between 27000 - 42000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don't worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
This role is a permanent position working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata. You'll need to be within a 45 minute commute of the branch you're applying to work in. Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
The extras you'll get include:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve.
What you’ll be doing:
This role is versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone. We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
About you:
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Customer Representative - Corstorphine in Edinburgh employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Corstorphine in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some mock interviews with friends or family. Focus on common questions for customer service roles, like how you would handle a difficult customer. The more you practice, the more confident you'll feel when it’s your turn.
✨Tip Number 3
Show off your personality! When you're in the interview, let your true self shine through. Nationwide values diversity and wants to see who you are as a person, so don’t be afraid to share your experiences and how they relate to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Representative - Corstorphine in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Representative role. Highlight any customer service experience and be specific about how you've helped customers in the past.
Show Your Passion: In your cover letter, let us know why you’re excited about working at Nationwide. Share your thoughts on fairer finances and how you can contribute to making a meaningful impact for our customers.
Be Clear and Concise: When answering application questions, keep your responses clear and to the point. Use examples to illustrate your points, but don’t ramble. We appreciate straightforward communication!
Apply Early: Don’t wait until the last minute to submit your application! We might close the advert early if we get a lot of applications, so get your CV and answers in as soon as you can through our website.
How to prepare for a job interview at Description This
✨Know the Company Inside Out
Before your interview, take some time to research Nationwide. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Customer Scenarios
Since the role involves direct customer interaction, prepare for situational questions. Think about how you would handle various customer scenarios, such as a complaint or a query about digital services. Practising these responses can help you feel more confident during the interview.
✨Showcase Your Empathy
Nationwide values a customer-first approach, so be ready to demonstrate your empathy. Share examples from your past experiences where you’ve successfully understood and addressed customer needs. This will highlight your alignment with their core behaviours.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team.
