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- Tasks: Provide exceptional customer support and assist with banking transactions in a team environment.
- Company: Leading financial mutual in Scotland with a focus on customer experience.
- Benefits: Private medical insurance, competitive pension plan, and comprehensive training.
- Why this job: Join a dynamic team and make a real difference in customers' banking experiences.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Permanent, full-time role with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading financial mutual in Scotland is seeking a Customer Representative for their branch in Corstorphine, Midlothian. This permanent, full-time position involves providing exceptional support to customers across various channels while working as part of a team.
The successful candidate will engage directly in transactions, assist with product applications, and ensure a top-notch banking experience. Training will be provided, and benefits include private medical insurance and a competitive pension plan.
Branch Customer Experience Advocate in Edinburgh employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Customer Experience Advocate in Edinburgh
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Experience Advocate, you'll need to engage with customers effectively. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the company culture and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Branch Customer Experience Advocate in Edinburgh
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond for customers in the past, as this role is all about providing exceptional support.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role of Branch Customer Experience Advocate. Mention how your skills align with the job description and what makes you a great fit for our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid long-winded sentences – we want to get to know you quickly!
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Description This
✨Know the Company Inside Out
Before your interview, take some time to research the financial mutual and its values. Understand their mission and how they serve customers in Scotland. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Branch Customer Experience Advocate, you'll be interacting with customers daily. Prepare examples from your past experiences where you've provided exceptional service or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Practice Common Interview Questions
Anticipate questions related to customer interactions, teamwork, and problem-solving. Think about how you would handle difficult situations or customer complaints. Practising these responses will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training processes, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
