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- Tasks: Support customers across various channels, providing exceptional service and guidance.
- Company: Join Nationwide, a leading bank committed to customer care and community.
- Benefits: Enjoy private medical insurance, competitive pension, and performance bonuses.
- Other info: Part-time role with flexible hours and opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Passion for customer service and comfort with digital tools required.
The predicted salary is between 20000 - 25000 ÂŁ per year.
At Nationwide, a Customer Representative role is about supporting customers with our services across all channels—from transactions on the till, allocating time for inbound calls, to supporting product applications through digital sales. You’ll provide first‑class service in person, via phone, and online, and will be trained on all these areas. This role is an important part of the branch; we are the gateway to protecting and looking after our customers, working closely as a team.
The branch is multiskilled and closed to the public every Monday and Friday. On those closure days you will primarily support customers by taking calls on our savings line, but banking support will also be required, providing the same level of exceptional service over the phone. This is a permanent part‑time position, 21 hours per week on Tuesday, Wednesday and Thursday. If advertised as part‑time the salary will be pro rata. You must be within a 45‑minute commute of the branch.
Nationwide’s commitment to the High Street keeps our branch network open, with over 600 branches across the UK. Training is virtual and takes place in the branch. The first three weeks are crucial to your career journey with us; during this time no holiday is taken. We may close the advert early if applications are high.
The extras you’ll get:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance‑related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing:
- Build meaningful relationships with customers via their preferred channel of choice
- Navigating the world of banking and savings, providing expert guidance and support to customers over the phone
- Solving customer queries and turning challenges into opportunities to deliver Customer Satisfaction in every call
- Thrive in a fast‑paced environment where your decisions can make a real difference in people’s lives
- Experience the exhilaration of working in a sector that’s constantly evolving, with new technologies and trends to conquer, allowing you to stay ahead of the curve by mastering the latest product and process regulations
- Embracing the challenge of meeting our goals, with the satisfaction of knowing you’re helping to shape the future of Multiskilled Banking
About you:
We’re interested in who you are as a person, because our customers are diverse. We want employees who:
- Really want to make a difference for our customers
- Can guide customers through online banking and discuss our range of services, adapting your style to suit all needs
- Are comfortable using digital tools and applications
- Embrace the front line role in protecting customers and building our society
Our customer‑first behaviours are key in every role:
- Feel what customers feel – Empathise with customers and base decisions on their needs
- Say it straight – Be honest, direct and use clear language with good intent
- Push for better – Challenge the status quo and take responsibility for continuous improvement
- Get it done – Prioritise impact, be decisive, and accept accountability for delivering brilliant customer outcomes
Job Identification: 3224
Apply Before: 05/14/2026, 10:55 PM
Locations: 82 London Road, East Grinstead, West Sussex, RH19 1SR, GB
Customer Representative - East Grinstead employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - East Grinstead
✨Tip Number 1
Get to know the company! Research Nationwide and understand their values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers across various channels, it’s crucial to be clear and confident. Role-play common customer scenarios with a friend or family member to get comfortable with handling queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from Nationwide, making your job search smoother.
We think you need these skills to ace Customer Representative - East Grinstead
Some tips for your application 🫡
Show Your Customer-Centric Side: When writing your application, make sure to highlight your passion for helping customers. Use examples from your past experiences where you’ve gone the extra mile to support someone, whether in person or over the phone.
Be Clear and Concise: We love straightforward communication! Keep your application clear and to the point. Avoid jargon and make sure your skills and experiences shine through without unnecessary fluff.
Tailor Your Application: Take a moment to read the job description carefully and tailor your application accordingly. Mention specific skills that align with the role, like your comfort with digital tools or your ability to empathise with customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and user-friendly, so you can focus on showcasing your amazing self!
How to prepare for a job interview at Description This
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Representative does at Nationwide. Familiarise yourself with their services and how they support customers across different channels. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about times when you solved a problem or turned a challenging situation into a positive outcome. This will demonstrate your ability to empathise with customers and deliver satisfaction.
✨Practice Digital Proficiency
Since the role involves using digital tools, brush up on your tech skills. Be ready to discuss your experience with online banking or any relevant applications. You might even want to mention how you adapt your communication style to suit different customers, especially in a digital context.
✨Embrace the Company Culture
Research Nationwide's values and customer-first behaviours. During the interview, reflect these values in your answers. Show that you’re not just looking for a job, but that you want to be part of a team that makes a real difference in people's lives. This alignment can set you apart from other candidates.