At a Glance
- Tasks: Welcome customers, solve banking queries, and promote digital services.
- Company: Join Virgin Money, a leader in customer service and innovation.
- Benefits: Enjoy flexible hours, competitive pay, and great perks like private medical insurance.
- Other info: Flexible part-time role with opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer‑facing role, you’re the first point of contact delivering exceptional service and support for everyday banking needs. You will build relationships, solve problems, and make a real difference to our customers’ lives. This is a permanent part‑time role (28 hours per week) with flexible working days.
What you’ll be doing
- Your principal role will be welcoming our valued customers to the branch and helping them to use our digital services, as well as educating them about the benefits these services bring.
- You’ll resolve any banking queries customers may have and have conversations to understand their needs, allowing you to propose the best solutions from our broad range of products and services.
- You’ll work with colleagues across branches and the Digital Experience Centre to ensure customers always have the right person to speak to when they need expert advice.
About you
- Experience in a customer‑service environment and a desire to deliver simply brilliant experiences for customers.
- Natural curiosity to help you offer the best solutions for our customers.
- Excellent communication skills and natural ability to engage and build rapport with customers and colleagues.
- A flexible and positive approach to meet customer needs and business demands.
- Drive and enthusiasm to achieve team goals with pace.
- A keen interest in all things digital, with a desire to keep up to date with new technologies.
Customer First Behaviours
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise and understand their needs, ensuring every decision starts and finishes with the customer in mind.
- Say it straight – We are brave in speaking out and saying what we think, honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
- Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done – We prioritise what will have the greatest impact, are decisive, and take accountability for delivering brilliant customer outcomes.
Benefits
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance‑related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Customer Consultant - Dundee employer: Description This
At Virgin Money, we pride ourselves on being an exceptional employer, offering our Customer Consultants in Dundee a vibrant work culture that prioritises customer satisfaction and personal growth. With flexible working hours, comprehensive training programmes, and a range of benefits including private medical insurance and performance-related bonuses, we empower our employees to thrive both professionally and personally while making a meaningful impact in our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - Dundee
✨Tip Number 1
Get to know the company! Research Virgin Money and understand their values, especially their focus on customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common banking scenarios with friends or family. This will boost your confidence and help you articulate solutions clearly.
✨Tip Number 3
Show off your digital savvy! Brush up on the latest banking technologies and be ready to discuss how you can help customers navigate these services. Your enthusiasm for digital tools will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Virgin Money family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Consultant - Dundee
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your ability to empathise and solve problems.
Be Authentic:When writing your application, be yourself! We value honesty and directness, so don’t hesitate to express your thoughts and perspectives. This is your chance to show us your personality and how you connect with others.
Demonstrate Your Digital Savvy:Since we’re all about digital services, let us know about your interest and experience with technology. Share any relevant skills or tools you’ve used that could help our customers navigate their banking needs more easily.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Description This
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your past experiences and be ready to share specific examples of how you've resolved customer issues or built relationships. This will show that you understand the importance of exceptional service.
✨Familiarise Yourself with Digital Services
Since this role involves helping customers with digital banking, make sure you’re comfortable with common digital services and tools. Research Virgin Money’s offerings and be prepared to discuss how you can help customers navigate these services effectively.
✨Practice Empathy and Communication
During the interview, demonstrate your ability to empathise with customers. Use role-play scenarios to practice how you would handle different customer situations. Clear communication is key, so focus on being direct and relatable in your responses.
✨Show Your Enthusiasm for Continuous Improvement
Express your drive for personal development and improvement. Share any relevant training or courses you’ve taken, especially those related to customer service or digital technologies. This will highlight your commitment to pushing for better outcomes for customers.
