At a Glance
- Tasks: Lead your team to deliver the best customer experience on the high street.
- Company: Join a dynamic retail company focused on customer satisfaction and team success.
- Benefits: Enjoy private medical insurance, a competitive pension, and performance bonuses.
- Other info: Opportunities for training, development, and up to 2 days of paid volunteering.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Experience in retail management and a knack for understanding customer needs.
The predicted salary is between 32000 - 38556 £ per year.
You’ll be responsible for ensuring the customer experience in your branch is best on the high street, leading your team with commercial insight to achieve results.
Responsibilities
- Work on the branch floor alongside your team, ensuring they are fully trained and performing at their best.
- Manage a high level of customer expectations and maintain in‑depth knowledge of all products and services.
- Create and implement the branch’s business plan.
- Organise and execute daily workflow efficiently while delivering excellent service.
- Use computer systems and processes; training will be provided.
Qualifications
- Experience managing people in a busy retail environment.
- Commercial understanding and knowledge of financial regulations and processes.
- Ability to monitor branch activity to spot opportunities and improve customer outcomes.
- Resilient, versatile, and flexible, with strong prioritisation skills.
- Previous experience as a branch manager is desirable.
- Customer‑First Behaviours
- Feel what customers feel
- empathise with customers using feedback and insights.
- Say it straight
- speak honestly and directly, sharing diverse perspectives.
- Push for better
- challenge the status quo and pursue continuous improvement.
- Get it done
- prioritise high impact actions and take accountability for outcomes.
Benefits
- Access to private medical insurance
- A highly competitive pension scheme
- Annual performance‑related bonus
- Training and development opportunities
- Additional benefits through salary‑sacrifice scheme
- Life assurance
- Wellhub health and wellness options
- Up to 2 days of paid volunteering per year
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We think you need these skills to ace Branch Manager - Dorchester
Customer Experience Management
Team Leadership
Commercial Insight
Training and Development
Product Knowledge
Business Planning
Workflow Organisation
