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- Tasks: Support customers with transactions, calls, and digital services in a dynamic branch environment.
- Company: Join Nationwide, a leading building society committed to fairer finances.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: No specific experience needed; just a passion for helping others.
- Other info: Great training, career growth opportunities, and a supportive team culture.
The predicted salary is between 30000 - 42000 £ per year.
At Nationwide, a Customer Representative role is to best support our customers with our great services across all our channels. From transactions on the till, handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Solihull, West Midlands. This role is a permanent position working full time, 35 hours per week, Monday to Saturday.
You’ll need to be within a 45 minute commute of the branch you’re applying to work in. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
The extras you’ll get include:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
What to do next: If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!
What you’ll be doing: It’s important to know every branch is different, and we are all in this together working to have the best version of our branches! Your role may include dealing with customer queries through our various channels including online and via the phone.
About you: We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Are you someone who really does want to make a difference for our customers? You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel
- Say it straight
- Push for better
- Get it done
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Customer Representative - Solihull employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Solihull
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and how they prioritise customer service. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some mock interviews with friends or family. Focus on common questions for customer service roles, like how you would handle difficult customers. The more you practice, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 3
Show your personality! When you’re in the interview, let your true self shine through. Share personal stories that highlight your customer service skills and how you’ve made a difference in previous roles. Remember, they want to see who you are as a person, not just your qualifications.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Representative - Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Representative role. Highlight any customer service experience and be specific about how you've made a difference for customers in the past.
Show Your Passion: In your application, let us know why you’re excited about working at Nationwide. Share your thoughts on fairer finances and how you can contribute to making a meaningful impact for our customers.
Be Yourself: We want to know who you are beyond your qualifications. Share personal stories or experiences that showcase your character and how you embody our customer-first behaviours. Authenticity goes a long way!
Apply Early: Don’t wait until the last minute to submit your application! We may close the advert early if we receive a high volume of applications, so get your CV in as soon as you can through our website.
How to prepare for a job interview at Description This
✨Know Your Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours. Think of examples from your past experiences where you've demonstrated empathy, honesty, and a drive for improvement. This will show that you align with their values and are ready to put customers at the heart of your work.
✨Practice Common Scenarios
Prepare for situational judgement tests by practising common customer service scenarios. Think about how you would handle various customer queries or complaints. This will help you articulate your thought process during the interview and demonstrate your problem-solving skills.
✨Showcase Your Digital Savvy
Since the role involves using digital tools, be ready to discuss your experience with online banking or other digital services. Highlight any relevant skills or training you've had, and be prepared to explain how you can help customers navigate these tools effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewer. This could be about the team culture, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
