At a Glance
- Tasks: Support customers in person, over the phone, and online with their banking needs.
- Company: A forward-thinking bank committed to keeping branches open and serving communities.
- Benefits: Part-time hours, competitive salary, and a chance to make a real difference.
- Other info: Permanent role with opportunities for growth in a supportive environment.
- Why this job: Join a team that values customer care and community impact every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26120 - 31924 £ per year.
Making a meaningful difference for our customers, every day As a Customer Representative, you will make a real impact from day one.
You’ll be a key part of the branch team.
Supporting customers in person, over the phone and online.
You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier.
No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.
While other banks continue to close branches, we’ve made our Branch Promise.
It means all 696 of our branches will remain open until at least 2030, giving customers a choice in how they bank.
We’re also the last branch on the high street in 148 towns, which means our Customer Representatives play a local role for customers and communities.
We exist to do what’s right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and lifechanging decisions.
When you’re inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you’re one of us.
An advocate for positive change.
Where you’ll be working We’re looking for a Customer Representative for our branch in Newtownards, County Down.
This role is a permanent position, working part-time, 22 hours per week, Monday to Saturday.
If this role is advertised as part-time, your salary will be pro rata.
This branch is a multi-skilled location and closed to the public every Thursday.
On these closure days, you will be primarily supporting customers by taking calls on our savings line; however, banking support will also be required.
Providing the same level of exceptional service to our customers with their everyday banking
Customer Representative - Newtownards employer: Description This
As a Customer Banking Advisor at our Cleckheaton branch, you will be part of a dynamic team that prioritises exceptional customer service and innovative banking solutions. We offer competitive benefits, including annual bonuses and comprehensive training programmes, fostering an environment where employees can thrive and grow in their careers. Join us to experience a supportive work culture that values adaptability and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative - Newtownards
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Description This and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Description This and let us see your personality shine through!
We think you need these skills to ace Customer Representative - Newtownards
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Description This.
Get Familiar with Our Brand:Before applying, take some time to learn about Description This and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Description This
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Description This.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Description This will surely appreciate.
