At a Glance
- Tasks: Welcome customers, handle transactions, and guide them through banking products.
- Company: Join a supportive team at a leading bank in Carrickfergus and Glengormley.
- Benefits: Enjoy 25 days holiday, health perks, and ongoing training opportunities.
- Other info: Flexible part-time hours with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: No banking experience needed, just a passion for customer service.
The predicted salary is between 26500 - 26500 £ per year.
Locations: Carrickfergus and Glengormley in County Antrim.
Contract: 12‑month Fixed Term, part‑time, 28 hours per week. You will work in Carrickfergus on Monday and Friday, and in Glengormley on Wednesday and Thursday.
Salary: The minimum salary will be £26,500 from 1 July 2026. Salary pro‑rata for part‑time.
What you’ll be doing:
- Welcome customers into the branch and take the time to understand their needs and offer friendly help with their banking.
- Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front‑of‑mind.
- Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
- Work closely with colleagues in a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
- Take responsibility for following processes, spotting potential issues, and escalating concerns where needed to protect customers and the bank.
- Play a vital role in keeping face‑to‑face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident.
About you:
- You don't need experience in banking, but experience or a passion for customer service will help you thrive.
- You take pride in helping customers feel confident, supported and listened to, even when things are busy or complex.
- You bring patience, empathy and strong people skills to fully understand our customers’ banking needs.
- You’re comfortable working in a fast‑paced environment, where priorities can shift and no two interactions are the same.
- You stay calm under pressure, adapt quickly, and approach change with a positive mindset.
- You’re confident using technology and are digitally savvy.
- You enjoy working as part of a high‑performing team and understand that great customer experiences are built through a strong team.
- You communicate clearly and naturally with people and can confidently guide customers face‑to‑face, on the phone and through digital services.
- You take ownership to get things done, and act with care and integrity to protect our customers and their money.
Key Behaviours:
- Feel what customers feel.
- Say it straight.
- Push for better.
- Get it done.
Benefits:
- 25 days holiday per year, increasing to 30 over time, with the option to buy up to 10 extra days.
- Wellhub access for health and wellness.
- Up to 2 days of paid volunteering a year.
- Ongoing training and development.
- An annual performance‑related bonus.
- Private medical insurance.
- Competitive pension.
- Life assurance.
- Additional benefits through salary sacrifice scheme.
EEO / Accessibility: Nationwide is a Disability Confident Level 3 Leader and is committed to supporting inclusive practices for all applicants.
Customer Representative - Glengormley & Carrickfergus employer: Description This
Join a dynamic team as a Customer Representative in the vibrant locations of Carrickfergus and Glengormley, where you will be part of a supportive work culture that prioritises customer service excellence. With generous benefits including 25 days of holiday, ongoing training opportunities, and a commitment to employee wellbeing, this role offers a meaningful chance to grow within a company that values integrity and teamwork. Experience a fulfilling career in banking while making a positive impact on your community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative - Glengormley & Carrickfergus
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the bank's values and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've helped someone out or resolved an issue. Be ready to share these stories during your interview!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Representative - Glengormley & Carrickfergus
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Think about how your background aligns with what we’re looking for in a Customer Representative and mention specific examples.
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward. Use simple language and avoid jargon. Make it easy for us to see why you’d be a great fit for the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Description This
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Representative involves. Familiarise yourself with the key responsibilities like welcoming customers, handling transactions, and guiding them through banking products. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your People Skills
Since this role is all about customer service, be prepared to share examples of how you've helped customers in the past. Think of situations where you’ve shown patience, empathy, or problem-solving skills. This will highlight your ability to connect with customers and make them feel valued.
✨Demonstrate Adaptability
The job can get busy and priorities may shift, so be ready to discuss how you handle pressure and adapt to change. Share specific instances where you’ve successfully navigated a fast-paced environment, showing that you can stay calm and focused when things get hectic.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
