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- Tasks: Support customers with transactions, calls, and digital services in a dynamic team environment.
- Company: Join Nationwide, a leading building society committed to fairer banking.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: No specific experience needed, just a passion for helping others.
- Other info: Full-time role with excellent training and career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
This role is a 12 month fixed term contract working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata. You’ll need to be within a 45 minute commute of the branch you’re applying to work in. Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
The extras you’ll get include:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
What to do next: If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up‑to‑date CV and answer a few quick questions for us. Once we’ve received your application successfully, we will invite you to the first stage; our online assessments! Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focused around what’s important to us in a member‑facing role at Nationwide.
What you’ll be doing: It’s important to know every branch is different, and we are all in this together working to have the best version of our branches! There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.
About you: We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Are you someone who really does want to make a difference for our customers? You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better – We don’t settle for mediocrity, we challenge the status quo.
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
Customer Representative - Aberdeen employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Aberdeen
✨Tip Number 1
Get to know the company! Research Nationwide's values and customer-first approach. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Before any interviews or assessments, run through common questions and scenarios you might face. This will help you feel more confident and ready to impress.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips and maybe even a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the resources we offer to help you succeed in the process.
We think you need these skills to ace Customer Representative - Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Representative role. Highlight any experience you have in customer service and how you've made a difference for customers in the past. We want to see how you can bring that passion to Nationwide!
Showcase Your Skills: In your application, don’t just list your skills – show us how you’ve used them! Whether it’s handling customer queries or using digital tools, give us examples that demonstrate your abilities. We love seeing real-life applications of your skills!
Be Yourself: We’re not just looking for qualifications; we want to know who you are! Share your personality in your application. Let us see your passion for helping others and how you align with our values at Nationwide. Authenticity goes a long way!
Apply Early: Don’t wait until the last minute to apply! If you’re interested in this role, hit that ‘Apply Now’ button as soon as you can. We might close the advert early if we get a lot of applications, so get your application in and show us what you’ve got!
How to prepare for a job interview at Description This
✨Know Your Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours. Think of examples from your past experiences where you've demonstrated empathy, honesty, and a drive for improvement. This will show that you align with their values and are ready to put customers at the heart of your work.
✨Practice Digital Proficiency
Since the role involves using digital tools and applications, brush up on your digital skills. Be prepared to discuss how you've used technology in previous roles to enhance customer service or streamline processes. This will demonstrate your comfort with the digital aspects of the job.
✨Prepare for Situational Judgement Tests
Nationwide uses situational judgement tests to assess how you handle various scenarios. Practice common customer service situations and think about how you would respond. This will help you feel more confident and ready to tackle these assessments during the interview process.
✨Show Your Passion for Making a Difference
During the interview, express your genuine desire to make a positive impact on customers' lives. Share stories that highlight your commitment to customer service and how you’ve gone above and beyond to help others. This will resonate well with Nationwide's mission and values.
