At a Glance
- Tasks: Support customers through various channels, helping them access products and services.
- Company: Join a leading financial services provider with a customer-first approach.
- Benefits: Enjoy private medical insurance, competitive pension, performance bonuses, and wellness options.
- Other info: Fast-paced role with opportunities for growth and up to 2 days of paid volunteering.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 27500 - 27500 € per year.
Customer Relationships Manager (CRM) is an exciting, multi-skilled and customer focused role, where you’ll focus on developing more rewarding relationships by supporting our customers to access our products and services through a variety of ways. Having a flexible approach, helping our customers face‑to‑face in branch and supporting them remotely via the phone or by video call means you will be maximising your existing knowledge, whilst learning new skills. This is a 12-month secondment opportunity, working full time, 35 hours per week, Monday to Saturday and it is based at our Wrexham branch in Denbighshire.
More rewarding. From 1 July 2026, the minimum salary for this role will be £27,500.
Benefits
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing
Supporting our customers is at the heart of this role whether it’s via phone, video call or face‑to‑face. By using our range of products, services and propositions you’ll help to identify their needs and support them in accessing our product range. You’ll be able to answer a wide range of customer enquiries, including complex topics and referring customers to specialist advisers when you identify a need. You’ll be an SME within your branch location, there to support colleagues with quality customer conversations. You’ll be available to support our vulnerable customers, using this specialist knowledge to be there for them when they need extra help. Assisting our customers through all channels, you will develop skills to deliver the right outcomes for them, demonstrating a willingness to learn as you develop your understanding and skills across our non‑advised product range. Being a good communicator is crucial, as you build a rapport with each customer to gain a better understanding of the different ways we can help them. By asking the right questions you’ll be able to discover the options open to them and explain our products and services in a way they understand. This is a fast‑paced and challenging role that we’re sure you will find rewarding. You will have previous experience in identifying and meeting the needs of customers using your excellent knowledge of Nationwide’s products which are predominantly Credit Cards, Personal Loans, General Insurance and Current Accounts. This role is jam‑packed full of opportunities to use your existing knowledge and experience as well as benefiting from a comprehensive training and support package so you can grow and develop.
About you
- Relevant experience in addressing the needs of customers through skilful, principle‑based sales processes and addressing holistic customer needs
- Customer service skills in face‑to‑face, telephony or digital channels
- Experience in a Financial Services or a Retail customer facing role
- Excellent verbal and written communication skills with an ability to explain decisions confidently and clearly over the telephone and in writing
- Computer skills and be comfortable using digital tools, such as mobile devices, online calculators etc and multiple ‘Office’/database applications for member service needs
- Motivation and organisation with good time management skills and attention to detail in your work
- Empathy, compassion and be able to build good relationships with customers and internal and external stakeholders, such as other business areas, local groups or individuals within the community
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
Customer Relationships Manager - Wrexham employer: Description This
Nationwide is an exceptional employer, offering a dynamic work environment in Wrexham where customer relationships are at the forefront of our mission. With a strong commitment to employee development, we provide comprehensive training, competitive benefits including private medical insurance and a robust pension plan, and opportunities for meaningful community engagement through paid volunteering. Join us to be part of a supportive culture that values empathy, continuous improvement, and the drive to deliver outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationships Manager - Wrexham
✨Tip Number 1
Get to know the company! Research Nationwide's values and customer-first behaviours. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Whether it's face-to-face or over the phone, being able to explain things clearly is key. Try role-playing with a friend to get comfortable with different scenarios.
✨Tip Number 3
Show your empathy! Think about how you can relate to customers' feelings and needs. Share examples from your past experiences where you've made a difference in someone's day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Nationwide.
We think you need these skills to ace Customer Relationships Manager - Wrexham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Customer Relationships Manager role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills:Since this role is all about building relationships, make sure your written application reflects your excellent communication skills. Be clear, concise, and friendly in your writing – it’s a great way to demonstrate how you’d interact with our customers!
Highlight Relevant Experience:Don’t forget to mention any previous roles where you’ve successfully supported customers, especially in financial services or retail. We want to see how your past experiences can help you excel in this position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Description This
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Nationwide's products like Credit Cards, Personal Loans, and General Insurance. Be ready to discuss how these products can meet customer needs and share examples of how you've helped customers in the past.
✨Showcase Your Communication Skills
As a Customer Relationships Manager, communication is key. Practice explaining complex topics in simple terms. During the interview, demonstrate your ability to build rapport by actively listening and responding thoughtfully to questions.
✨Emphasise Empathy and Customer Focus
Prepare to discuss situations where you've had to empathise with customers, especially vulnerable ones. Share specific examples that highlight your ability to understand their feelings and needs, showing how you put customers at the heart of your work.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview to assess your customer interaction skills. Practice handling different customer scenarios, whether face-to-face or over the phone, to showcase your problem-solving abilities and adaptability.
