At a Glance
- Tasks: Support customers with banking services and digital tools, both in person and over the phone.
- Company: Join Virgin Money, now part of Nationwide, a company dedicated to fairer finances.
- Benefits: Enjoy 25 days holiday, health perks, paid volunteering, and ongoing training.
- Other info: Dynamic team environment with opportunities for career growth and recognition.
- Why this job: Make a real impact from day one while helping customers navigate their financial journeys.
- Qualifications: Passion for customer service and a willingness to learn.
The predicted salary is between 25290 - 30910 £ per year.
As a Customer Consultant, you’ll make a real impact from day one. You’ll be a key part of the Blackpool branch team, supporting customers in person and over the phone. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.
We exist to do what’s right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and life-changing decisions. When you’re inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you’re one of us. An advocate for positive change.
Where you’ll be working: We’re looking for a Customer Consultant for our Virgin Money branch in Blackpool, Lancashire. This role is a 6-month Fixed Term Contract, working full-time, 35 hours per week, Monday to Saturday. Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made.
Virgin Money is now part of Nationwide. Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
The extras you’ll get: High performing and purpose-driven colleagues deserve a rewarding career and competitive benefits to match. We offer you:
- 25 days holiday per year, which increases over time to 30. Plus, you can ‘buy’ up to 10 extra days each year, giving you even more choice.
- Wellhub access for a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year to support causes that matter to you.
- Ongoing training and development to grow your skills and build a rewarding career in banking.
- An annual performance related bonus to recognise the impact you make.
- Access to private medical insurance helping you look after your health and wellbeing.
- A highly competitive pension to help you build a strong foundation for retirement.
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- A great selection of additional benefits through our salary sacrifice scheme.
Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.
What to do next: At Nationwide, you’ll be trusted to make a meaningful difference for customers and communities every day. Once we’ve received your application, we’ll invite you to an online assessment where you’ll receive a link to our candidate hub. You’ll need to complete the online assessments within 48 hours of applying. This includes a situational judgement test, checking and numerical assessments. Our hub also provides guidance and tips from our colleagues to help you understand more about a rewarding career at Nationwide. We’re here to help.
Disability Confident: We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you.
Customer Consultant - Blackpool employer: Description This
As a Customer Banking Advisor at our Cleckheaton branch, you will be part of a dynamic team that prioritises exceptional customer service and innovative banking solutions. We offer competitive benefits, including annual bonuses and comprehensive training programmes, fostering an environment where employees can thrive and grow in their careers. Join us to experience a supportive work culture that values adaptability and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - Blackpool
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We think you need these skills to ace Customer Consultant - Blackpool
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
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How to prepare for a job interview at Description This
✨Brush Up on Financial Analysis Skills
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