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- Tasks: Support customers through various channels, helping them access products and services.
- Company: Join Nationwide, a purpose-driven mutual bank focused on fairer finances.
- Benefits: Enjoy private medical insurance, competitive pension, bonuses, and training opportunities.
- Other info: Dynamic role with opportunities for growth and community involvement.
- Why this job: Make a meaningful impact while developing your skills in a rewarding environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Colchester, United Kingdom. Customer Relationships Manager (CRM) is an exciting, multi-skilled and customer focused role, where you’ll focus on developing more rewarding relationships by supporting our customers to access our products and services through a variety of ways. Having a flexible approach, helping our customers face-to-face in branch and supporting them remotely via the phone or by video call means you will be maximising your existing knowledge, whilst learning new skills.
This is a 12-month secondment opportunity working full time, 35 hours per week, Monday to Saturday, and it is based at our Colchester branch in Essex.
The extras you’ll get include:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Supporting our customers is at the heart of this role whether it’s via phone, video call or face to face. By using our range of products, services and propositions you’ll help to identify their needs and support them in accessing our product range. You’ll be able to answer a wide range of customer enquiries, including complex topics and referring customers to specialist advisers when you identify a need.
You’ll be an SME within your branch location, there to support colleagues with quality customer conversations. You’ll be available to support our vulnerable customers, using this specialist knowledge to be there for them when they need extra help.
Assisting our customers through all channels, you will develop skills to deliver the right outcomes for them, demonstrating a willingness to learn as you develop your understanding and skills across our non-advised product range. Being a good communicator is crucial, as you build a rapport with each customer to gain a better understanding of the different ways we can help them. By asking the right questions you’ll be able to discover the options open to them and explain our products and services in a way they understand. This is a fast paced and challenging role that we’re sure you will find rewarding.
You will have previous experience in identifying and meeting the needs of customers using your excellent knowledge of Nationwide’s products which are predominantly Credit Cards, Personal Loans, General Insurance and Current Accounts.
This role is jam-packed full of opportunities to use your existing knowledge and experience as well as benefiting from a comprehensive training and support package so you can grow and develop.
About you:
- Relevant experience in addressing the needs of customers through skilful, principle-based sales processes and addressing holistic customer needs
- Customer service skills in face to face, telephony or digital channels
- Experience in a Financial Services or a Retail customer facing role
- Excellent verbal and written communication skills with an ability to explain decisions confidently and clearly over the telephone and in writing
- Computer skills and be comfortable using digital tools, such as mobile devices, online calculators etc and multiple ‘Office’/database applications for member service needs
- Motivation and organisation with good time management skills and attention to detail in your work
- Empathy, compassion and be able to build good relationships with customers and internal and external stakeholders, such as other business areas, local groups or individuals within the community
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Customer Relationships Manager - Colchester employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationships Manager - Colchester
✨Tip Number 1
Get to know the company! Research Nationwide's values and customer-first approach. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Whether it's face-to-face or over the phone, being able to explain things clearly is key. Try role-playing with a friend to get comfortable with different scenarios.
✨Tip Number 3
Show your passion for customer service! During interviews or calls, share stories that highlight your experience in helping customers. This will demonstrate your commitment to their needs and how you can make a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Nationwide team!
We think you need these skills to ace Customer Relationships Manager - Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Relationships Manager role. Highlight your experience in customer service and any relevant skills that match what we're looking for. This shows us you understand the role and are genuinely interested!
Showcase Your Communication Skills: Since communication is key in this role, use your application to demonstrate your verbal and written skills. Whether it's through your CV or cover letter, make sure you convey your ability to explain things clearly and build rapport with customers.
Emphasise Customer-Centric Behaviours: We love candidates who put customers first! Use examples from your past experiences to show how you've empathised with customers, addressed their needs, and pushed for better outcomes. This will resonate well with our values.
Apply Through Our Website: Don't forget to apply through our website! It's the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we respond to everyone, so you'll hear back from us soon after applying.
How to prepare for a job interview at Description This
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Nationwide's products and services. Familiarise yourself with credit cards, personal loans, and current accounts. This will help you answer questions confidently and demonstrate your ability to support customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully addressed customer needs. Highlight situations where you used empathy and effective communication to resolve issues. This will show that you embody the customer-first behaviours that Nationwide values.
✨Practice Your Communication Style
Since this role involves face-to-face interactions as well as phone and video calls, practice explaining complex topics in simple terms. You might want to do mock interviews with friends or family to refine your ability to communicate clearly and confidently.
✨Demonstrate Your Willingness to Learn
Be ready to discuss how you approach learning new skills and adapting to change. Share examples of how you've embraced training opportunities in the past, as this role offers plenty of chances for growth and development within the company.