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- Tasks: Lead your branch team to deliver the best customer experience on the high street.
- Company: Join Nationwide, a mutual bank committed to fairer finances and community impact.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Why this job: Make a meaningful impact while growing your career in a supportive environment.
- Qualifications: Leadership skills and a passion for excellent customer service are essential.
- Other info: Flexible working hours and opportunities for training and development await you.
The predicted salary is between 36000 - 60000 £ per year.
You’ll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team. This role is a 6 month secondment opportunity working full time, 35 hours per week, Monday to Saturday. You’ll need to be within a 45-minute commute of the branch you’re applying to work in. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
The extras you’ll get include:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing:
- Working on the branch floor alongside your team, ensuring they are fully trained and performing at their best.
- Managing a high level of customer expectations and having an in-depth knowledge of all our products and services.
- Creating and implementing your branch's business plan.
- Being organised and able to work quickly while still giving the best service.
- Using our computer systems and processes, with training provided.
About you:
As a minimum requirement, you’ll be able to take control of your branch and lead your people, whilst meeting FCA standards and delivering top notch customer service. By being resilient, versatile and flexible, you will be able to prioritise effectively and deal with ever-changing requests. Previous experience as a branch manager in a retail environment would be beneficial.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Identification: 1858
Apply Before: 01/20/2026, 11:55 PM
Location: 10 Culver Street West, Colchester, Essex, CO1 1JG, GB
Branch Manager- Colchester employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager- Colchester
✨Tip Number 1
Get to know the company inside out! Research Nationwide's values and customer-first behaviours. When you walk into that interview, you want to show them you’re not just another candidate; you’re someone who truly gets what they stand for.
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve led a team or handled a tough situation. Be ready to share these experiences in a way that highlights your skills and aligns with their expectations for a Branch Manager.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. You want to convey that you’re ready to lead a team and provide top-notch customer service right from the get-go.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows you’re genuinely interested in the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Branch Manager- Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Branch Manager role. Highlight your leadership skills and any experience you have in retail management. We want to see how you can bring the best out of a team and enhance customer experiences.
Showcase Customer Focus: In your application, emphasise your commitment to customer service. Share examples of how you've put customers first in previous roles. This aligns perfectly with our customer-first behaviours, and we love seeing that passion!
Be Clear and Concise: When answering the application questions, keep your responses clear and to the point. We appreciate straightforward communication, so make sure you get your key points across without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application, and we’ll be able to get back to you quickly. Plus, it shows you’re serious about joining our team at Nationwide.
How to prepare for a job interview at Description This
✨Know Your Customer First Behaviours
Familiarise yourself with the customer first behaviours that Nationwide values. Be ready to share examples from your past experiences where you've demonstrated empathy, accountability, and a commitment to continuous improvement. This will show that you align with their core values.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to lead your team effectively. Prepare to discuss your leadership style and provide specific examples of how you've motivated and developed your team in previous roles. Highlight any successes you've had in improving team performance or customer satisfaction.
✨Understand the Business Plan
Get a grasp on what a branch business plan entails. Be prepared to discuss how you would create and implement a successful plan for the Colchester branch. Think about strategies for driving sales, enhancing customer experience, and managing operational efficiency.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Practice responding to potential challenges you might face as a Branch Manager, such as dealing with difficult customers or managing staff conflicts, while keeping customer satisfaction at the forefront.
