Proposition Manager, Customer Engagement – Credit Cards in Cardiff

Proposition Manager, Customer Engagement – Credit Cards
United Kingdom
If you're excited by the opportunity to shape the future of customer engagement in the credit card market, then this Proposition Manager, Customer Engagement – Credit Cards role could be the perfect next step. We're not just a commercial team, we're a catalyst for change. Bold in our thinking and driven by innovation, we challenge convention to create market-leading propositions that deliver real value for our members. As part of Nationwide, every decision we make is guided by our purpose of serving members and communities, not shareholders. Joining during the integration of Nationwide and Virgin Money, you'll have the rare opportunity to help build something truly unique, developing new propositions and customer experiences that make a meaningful difference.
You'll take ownership of propositions from concept through to delivery, shaping and refining end-to-end customer journeys, reviewing communications, and using customer research and testing to understand what works best for customers. Working closely with a wide range of stakeholders and delivery teams, you'll connect customer insight with commercial strategy, confidently driving propositions forward while creating greater value for customers and the business. This is a fantastic opportunity to work on a high-profile transformation programme where there is plenty to learn, influence and shape from the ground up.
We're looking for a highly collaborative and adaptable proposition professional with extensive experience in credit card strategy, propositions and portfolio management. You'll bring a proven track record of delivering proposition enhancements that improve customer and commercial outcomes, a deep understanding of the credit card lifecycle, and the credibility to influence senior stakeholders while balancing competing priorities. Most importantly, you'll be someone who thrives on taking ownership, leading complex initiatives, and turning great ideas into successful customer-focused solutions.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
Uncompromisingly Customer, whatever our role
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
Private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who