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- Tasks: Support strategic planning and ensure smooth operations in a fast-paced environment.
- Company: Join Nationwide, a mutual bank focused on fairer finances and customer care.
- Benefits: Enjoy flexible working, competitive salary, private medical insurance, and career development opportunities.
- Why this job: Make a meaningful impact while shaping the future of Group Mortgages.
- Qualifications: Experience in business management, strong communication skills, and attention to detail required.
- Other info: Hybrid working model with opportunities for collaboration and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an exceptional Business Support Manager to join the Office of the Group Director of Mortgages. This is a high-impact, fast-paced role supporting strategic delivery, operational excellence, and smooth running of the Director’s office. If you thrive in an energetic environment and want to help shape the future of Group Mortgages, we’d love to hear from you.
We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. This is a 12 month secondment opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be twice a month in London. If your application is successful, your hiring manager will provide further details on how this works.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
The extras you’ll get:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing:
In this role you will be responsible for supporting strategic planning, scenario analysis and development of leadership papers whilst also assisting with integration, change and business operations activity across Nationwide Building Society, The Mortgage Works, Virgin Money and Clydesdale. You will coordinate and quality-assure Board, ExCo and Senior Leadership papers, ensuring accuracy, clarity and alignment. You will also run the daily rhythm of the office: forward planning, meeting preparation, briefings and action tracking, as well as build relationships across Group Mortgages, Risk, Technology and People teams, ensuring high-quality communication and engagement.
About you:
To be successful in this role, you will have/be:
- Confident liaising and influencing senior stakeholders (both verbally and in writing)
- Experienced in Product Management, Business Management and/or Operations
- Highly experienced in building and presenting PowerPoint presentations
- Experience of scanning board papers and documents to summarise, requiring a high level of attention to detail
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Joe Symonds and the main recruitment contact is Jemma Ives.
Business Support Manager employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Nationwide or in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Make sure you can demonstrate how you embody those customer-first behaviours they’re looking for. Show them you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in product management and operations can directly benefit the Group Mortgages team. Keep it concise and impactful – you want to leave a lasting impression!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Business Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Support Manager role. Highlight relevant experience in strategic planning and stakeholder management, and don’t forget to showcase your attention to detail!
Showcase Customer First Behaviours: We want to see how you embody our customer first behaviours. Use examples from your past experiences that demonstrate empathy, honesty, and a drive for continuous improvement.
Be Clear and Concise: When answering application questions, keep it clear and concise. We appreciate straightforward communication, so make sure your answers are easy to understand and get straight to the point.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Description This
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Business Support Manager. Familiarise yourself with the key responsibilities mentioned in the job description, such as supporting strategic planning and liaising with senior stakeholders. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with senior stakeholders, be prepared to demonstrate your verbal and written communication skills. Bring examples of past presentations or reports you've created, especially if they relate to product management or operations. This will highlight your experience and attention to detail.
✨Emphasise Customer-Centric Behaviours
Nationwide values customer-first behaviours, so think of specific examples from your past experiences where you’ve put customers at the heart of your decisions. Be ready to discuss how you empathised with customers' needs and pushed for better outcomes, as this aligns perfectly with their ethos.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the challenges the office faces, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
