Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with transactions and queries across various channels.
- Company: Join Nationwide, a leading building society committed to customer service.
- Benefits: Enjoy competitive pay, private medical insurance, and career development opportunities.
- Why this job: Make a real difference in customers' lives while working in a supportive team.
- Qualifications: No specific experience needed, just a passion for helping others.
- Other info: Flexible training and a diverse work environment await you.
The predicted salary is between 30000 - 42000 £ per year.
At Nationwide, a Customer Representative role is about supporting our customers with our great services, across all our channels. From transactions on the till, limiting time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online – but don’t worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
This role is a permanent position working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata. You’ll need to be within a 45 minute commute of the branch you’re applying to work in. Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. Within those first few weeks we ask that no holiday is taken.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. Once we’ve received your application successfully, we will invite you to the first stage; our online assessments! Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what’s important to us in a member facing role at Nationwide. In your candidate hub you’ll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it’s like to work here at Nationwide. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
What you’ll be doing
What is important is to know every branch is different, and we are all in this together working to have the best version of our branches! This is the great part about this role, it’s so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone. We build up our knowledge day in day out to ensure we can answer all our customers’ queries. They are the most important part of our day.
About you
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications. We are the front line in protecting our customers, building our society.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Info
Job Identification: 1759
Apply Before: 01/15/2026, 11:55 PM
Locations: Unit SU50C, Bristol, BS1 3BD, GB
Benefits
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Customer Representative - Bristol employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Bristol
✨Tip Number 1
Get to know Nationwide's values and customer-first behaviours. When you’re in the interview, show us how you resonate with these values. Share personal stories that highlight your empathy and commitment to customer service.
✨Tip Number 2
Practice makes perfect! Before your online assessments, take some time to familiarise yourself with situational judgement tests and numerical assessments. There are loads of resources out there, so don’t hesitate to brush up on your skills.
✨Tip Number 3
Be ready to adapt your communication style. We want to see how you can connect with different types of customers. Think about examples where you’ve successfully adjusted your approach to meet someone’s needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on your candidate hub for tips and insights from our team – it’s a goldmine for preparing for your next steps!
We think you need these skills to ace Customer Representative - Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is up-to-date and tailored to the Customer Representative role. Highlight any experience you have in customer service and how you've demonstrated our customer-first behaviours.
Be Yourself: We want to know who you are as a person, so don’t be afraid to let your personality shine through in your application. Share your passion for helping customers and any relevant experiences that showcase this.
Prepare for Assessments: Once you apply, you'll need to complete some online assessments. Familiarise yourself with situational judgement tests and numerical assessments, as they’re key to showing us how you think and solve problems.
Apply Early: Don’t wait until the last minute to apply! We might close the advert early if we get a lot of applications, so hit that ‘Apply Now’ button as soon as you can to secure your chance.
How to prepare for a job interview at Description This
✨Know the Company Inside Out
Before your interview, take some time to research Nationwide. Understand their values, especially the 'customer first' behaviours they emphasise. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Practice Situational Judgement Tests
Since the role involves handling customer queries across various channels, it’s crucial to prepare for the situational judgement tests. Think about how you would respond to different customer scenarios and practice articulating your thought process clearly. This will demonstrate your problem-solving skills and customer empathy.
✨Showcase Your Communication Skills
As a Customer Representative, effective communication is key. During the interview, make sure to express yourself clearly and confidently. Use examples from your past experiences where you successfully communicated with customers or resolved issues, highlighting your ability to adapt your style to meet diverse needs.
✨Emphasise Teamwork and Adaptability
Nationwide values teamwork, so be ready to discuss how you’ve worked collaboratively in previous roles. Share specific examples that showcase your adaptability and willingness to learn, especially in a fast-paced environment. This will reassure them that you can thrive in their dynamic branch setting.
