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- Tasks: Lead your branch team to deliver the best customer experience on the high street.
- Company: Join Nationwide, a mutual bank committed to fairer finances and community impact.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for excellent customer service.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
You’ll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team. We need a Branch Manager for our branch in Stretford, Greater Manchester. This role is a 6 month secondment opportunity working full time, 35 hours per week, Monday to Saturday. You’ll need to be within a 45-minute commute of the branch you’re applying to work in.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
The extras you’ll get include:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing:
- Working on the branch floor alongside your team, ensuring they are fully trained and performing at their best.
- Managing a high level of customer expectations and having an in-depth knowledge of all our products and services.
- Creating and implementing your branch’s business plan.
- Being organised and able to work quickly while still giving the best service.
- Using our computer systems and processes.
About you:
- As a minimum requirement, you’ll be able to take control of your branch and lead your people, whilst meeting FCA standards and delivering top notch customer service.
- You will have experience of managing people and working in a busy retail environment.
- Leading by example; with a commercial understanding and knowledge of financial regulations and processes.
- You will be able to monitor and explore branch activity to spot opportunities and make your customers better off.
- Being resilient, versatile and flexible to prioritise effectively and deal with ever-changing requests.
- Previous experience as a branch manager in a retail environment is preferred.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Branch Manager- Stretford employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager- Stretford
✨Tip Number 1
Get to know the company inside out! Research Nationwide's values and customer-first behaviours. When you walk into that interview, you want to show them you’re not just another candidate; you’re someone who truly gets what they stand for.
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve led a team or improved customer service. Be ready to share these experiences in a way that highlights your skills and aligns with their mission of being uncompromisingly customer-focused.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. You want to convey that you’re ready to lead a team and create the best customer experience on the high street.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Branch Manager- Stretford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Branch Manager role. Highlight your leadership skills and any experience in retail management. We want to see how you can create the best customer experience!
Showcase Customer Focus: In your application, emphasise how you embody our customer-first behaviours. Share specific examples of how you've put customers at the heart of your decisions in previous roles. This will resonate with us!
Be Clear and Concise: When answering the quick questions, keep your responses clear and to the point. We appreciate straightforward communication, so make it easy for us to see why you're a great fit for the team.
Apply Through Our Website: Don’t forget to click that ‘Apply Now’ button on our website! It’s the best way to ensure your application gets to us directly. We’re excited to hear from you!
How to prepare for a job interview at Description This
✨Know Your Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours. Be ready to discuss how you've demonstrated empathy, honesty, and a drive for improvement in your previous roles. This will show that you align with their values and are committed to putting customers at the heart of your work.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to lead your team effectively. Prepare examples of how you've successfully managed a team in a busy environment, highlighting your ability to motivate and train staff while ensuring top-notch customer service.
✨Understand the Business Plan
Research how Nationwide operates and think about what a successful business plan for the Stretford branch might look like. Be prepared to share your ideas on how you would implement strategies to improve customer experience and branch performance.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of specific scenarios from your past where you had to make quick decisions or manage customer expectations, and be ready to discuss these in detail.
