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- Tasks: Support customers with transactions and inquiries in-person and online.
- Company: Leading banking institution with a supportive team culture.
- Benefits: Permanent role, training opportunities, and professional development.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Empathy, strong communication skills, and comfort with digital tools.
- Other info: Full-time position with growth potential in the banking sector.
The predicted salary is between 30000 - 42000 £ per year.
A leading banking institution is seeking a Customer Representative for their branch in Wigston, Leicestershire. This permanent, full-time role involves supporting customers with transactions and inquiries across different channels, including in-person and online interactions.
Candidates should be empathetic, have strong communication skills, and be comfortable using digital tools. The role offers opportunities for training and professional development within a supportive team environment.
Branch Customer Advisor employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Customer Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, you want to sound like you’ve been part of the team for ages.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can clearly explain your thoughts and ideas. Role-play with a friend or use our resources to sharpen those skills.
✨Tip Number 3
Show off your digital savvy! Be ready to discuss how you’ve used technology in previous roles. Whether it’s online banking tools or customer service software, let them know you’re comfortable in the digital world.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you’re genuinely interested in the position and helps keep you on their radar. Plus, we love seeing candidates take that extra step!
We think you need these skills to ace Branch Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your background makes you a great fit for our team. Keep it friendly and professional!
Show Off Your Digital Skills: Since we’re all about using digital tools, make sure to mention any tech-savvy skills you have. Whether it’s online banking systems or customer relationship management software, let us know how you can contribute!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do!
How to prepare for a job interview at Description This
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those relevant to banking. Be ready to discuss how you would handle various customer scenarios, showing empathy and effective communication.
✨Familiarise Yourself with Digital Tools
Since the role involves using digital tools, make sure you’re comfortable with common banking software and online transaction processes. Mention any relevant experience you have with these tools during the interview.
✨Prepare for Behavioural Questions
Expect questions that assess your past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on times when you successfully resolved customer issues or improved service.
✨Show Enthusiasm for Training Opportunities
The bank values professional development, so express your eagerness to learn and grow within the role. Share examples of how you’ve pursued training in the past and how it has benefited your career.
