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- Tasks: Support customers with transactions and digital services while handling inbound calls.
- Company: Leading financial services provider with a strong presence in Birmingham.
- Benefits: Medical insurance, competitive pension scheme, and comprehensive training provided.
- Why this job: Join a supportive team and help customers navigate their financial journeys.
- Qualifications: Empathetic, communicative, and comfortable using digital tools.
- Other info: Full-time role with a 12-month fixed-term contract and great employee benefits.
The predicted salary is between 30000 - 42000 £ per year.
A prominent financial services provider is seeking a Customer Representative for their Birmingham branch. This full-time role involves supporting customers through transactions and digital services, as well as handling inbound calls. Applicants should be empathetic, communicative, and comfortable with digital tools. Training will be provided to ensure success. The position offers a 12-month fixed-term contract with numerous employee benefits, including medical insurance and a competitive pension scheme.
Branch Customer Advisor – In-Branch & Digital Support in Birmingham employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Customer Advisor – In-Branch & Digital Support in Birmingham
✨Tip Number 1
Get to know the company! Research their values and services so you can show off your knowledge during interviews. It’ll help us see how you fit into our team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, being able to express yourself clearly and empathetically is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with common digital tools and platforms we use. Being tech-savvy will give you an edge in supporting our customers effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace Branch Customer Advisor – In-Branch & Digital Support in Birmingham
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. We want to see how you connect with customers and understand their needs, so share any relevant experiences that showcase this skill.
Be Clear and Communicative: Since the role involves a lot of communication, ensure your application is clear and easy to read. Use straightforward language and structure your thoughts logically. We appreciate good communicators!
Highlight Your Digital Skills: As you'll be supporting customers with digital services, don’t forget to mention your comfort with digital tools. We’re looking for candidates who can easily navigate technology, so give us examples of your experience with digital platforms.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Description This
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Understand the key principles of empathy and communication, as these will be crucial in your role as a Branch Customer Advisor. Be ready to share examples of how you've successfully supported customers in the past.
✨Familiarise Yourself with Digital Tools
Since the job involves digital support, make sure you’re comfortable with common digital tools and platforms. Research the specific services offered by the financial provider and think about how you would assist customers with these tools. This will show your proactive approach and readiness for the role.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customer situations or managing multiple tasks. Practise your responses, focusing on how you can demonstrate your empathy and communication skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Show Enthusiasm for the Role
During the interview, express your genuine interest in the position and the company. Highlight what excites you about working in a branch environment and supporting customers both in-person and digitally. A positive attitude can make a significant difference in how you are perceived by the interviewers.
