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- Tasks: Engage with customers in-branch and online, assisting with queries and digital banking education.
- Company: Leading building society in Bexleyheath focused on customer experience.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a positive impact while reshaping the customer experience in a supportive environment.
- Qualifications: Strong desire to help others, comfort with digital tools, and adaptability.
- Other info: Join a dynamic team dedicated to enhancing customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
A leading building society in Bexleyheath is seeking a Customer Representative to engage with customers both in-branch and online. This role involves assisting customers with various queries, educating them on digital banking, and providing a versatile service tailored to their needs.
Ideal candidates should possess a strong desire to make a positive impact, be comfortable with digital tools, and exhibit adaptability in customer interactions. Join us to help reshape the customer experience!
Member Experience Advisor in Bexleyheath employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Experience Advisor in Bexleyheath
✨Tip Number 1
Get to know the company! Research the building society's values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your digital skills! Since the role involves educating customers on digital banking, brush up on your own knowledge of online tools and platforms. Being confident with these will help you shine in customer interactions.
✨Tip Number 3
Be adaptable! Prepare for a variety of customer queries by thinking about different scenarios you might encounter. Show that you can think on your feet and provide tailored solutions to meet their needs.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace Member Experience Advisor in Bexleyheath
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about making a positive impact in their experience!
Tailor Your Application: Make sure to customise your application to highlight your skills and experiences that align with the role. Mention any previous customer service roles or experiences with digital tools that showcase your adaptability.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the Member Experience Advisor role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Description This
✨Know the Company Inside Out
Before your interview, take some time to research the building society. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your adaptability and how you’ve tailored your service to meet different customer needs, as this is crucial for a Member Experience Advisor.
✨Familiarise Yourself with Digital Banking Tools
Since the role involves educating customers on digital banking, make sure you're comfortable with common digital tools and platforms. Be ready to discuss any relevant experience you have with these technologies during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the company culture, or future projects. This shows that you’re engaged and thinking about how you can contribute to reshaping the customer experience.
