At a Glance
- Tasks: Build strong customer relationships through face-to-face and digital support.
- Company: Join a leading financial services provider with a focus on customer care.
- Benefits: Enjoy private medical insurance, competitive pension, and performance bonuses.
- Other info: Great opportunities for training, development, and paid volunteering.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27500 - 27500 € per year.
Customer Relationships Manager (CRM) is an exciting, multi-skilled and customer focused role. You will develop rewarding relationships by supporting customers to access our products and services via face‑to‑face in branch or via phone/video call.
Duration and location: 12‑month secondment, full time, 35 hrs per week Monday to Saturday, based at our Bexleyheath branch in Greater London.
If this role is advertised as part time the salary will be pro rata. Nationwide is committed to redeployment; redeployment candidates will be prioritised. From 1 July 2026, the minimum salary for this role will be £27,500.
What you’ll be doing
- Supporting customers via phone, video, or face‑to‑face.
- Using our range of products and services you will identify needs, answer enquiries, and refer to specialist advisers when necessary.
- You will be an SME in your branch, supporting colleagues with quality customer conversations, and providing extra help to vulnerable customers.
- You will develop skills across our non‑advised product range, communicate effectively, and discover options for customers, delivering accurate information in a customer‑friendly manner in a fast‑paced, challenging environment.
About you
- Relevant experience in addressing customers’ needs through principle‑based sales processes.
- Customer service skills in face‑to‑face, telephony or digital channels.
- Experience in a financial services or retail customer‑facing role.
- Excellent verbal and written communication skills with an ability to explain decisions confidently.
- Computer skills and ability to use digital tools and multiple Office/database applications.
- Motivation, organisation, good time‑management and attention to detail.
- Empathy, compassion, and ability to build good relationships with customers and stakeholders.
Customer First Behaviours
- Feel what customers feel – Empathise with customers’ feedback and insights.
- Say it straight – Honest, direct, and inclusive communication.
- Push for better – Challenge status‑quo and pursue continuous improvement.
- Get it done – Prioritise impact, act decisively, and take accountability.
Benefits
- Access to private medical insurance.
- A highly competitive pension.
- Access to an annual performance‑related bonus.
- Training and development opportunities.
- Additional benefits through salary sacrifice scheme.
- Life assurance for peace of mind.
- Wellhub health and wellness options.
- Up to 2 days of paid volunteering a year.
- London top‑up payment of £2,093 per annum, pro rata.
Job Info
Job Identification 3330 Apply Before 05/26/2026, 10:55 PM Locations 152/154 Broadway, Bexleyheath, Kent, DA6 7DW, GB
Customer Relationships Manager - Bexleyheath employer: Description This
At Nationwide, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Customer Relationships Manager in our Bexleyheath branch, you will benefit from competitive compensation, comprehensive training opportunities, and access to private medical insurance, all while working in a dynamic environment that values customer empathy and continuous improvement. Join us to make a meaningful impact in the lives of our customers while enjoying a range of additional benefits, including a performance-related bonus and paid volunteering days.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationships Manager - Bexleyheath
✨Tip Number 1
Get to know the company! Research Nationwide and understand their values, especially their commitment to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves face-to-face interactions and phone calls, try role-playing with a friend or family member. This will help you feel more confident when discussing how you can meet customers' needs.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've connected with customers in the past. Highlighting your ability to understand and respond to their feelings will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and ready to take the next step in your career with us at Nationwide.
We think you need these skills to ace Customer Relationships Manager - Bexleyheath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relationships Manager role. Highlight your relevant experience in customer service and how you’ve successfully addressed customer needs in the past. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application, and don’t forget to include examples of how you’ve effectively communicated in previous roles.
Emphasise Empathy and Relationship Building:We’re looking for someone who can build strong relationships with customers. In your application, share specific instances where you’ve shown empathy and compassion towards customers, especially in challenging situations. This will help us see how you align with our Customer First Behaviours.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Description This
✨Know Your Customer Service Skills
Make sure you can clearly articulate your experience in customer service, especially in face-to-face and digital channels. Prepare examples of how you've successfully addressed customer needs and resolved issues, as this will show your ability to empathise and communicate effectively.
✨Familiarise Yourself with the Products
Before the interview, take some time to research the products and services offered by the company. Being knowledgeable about what they provide will help you answer questions confidently and demonstrate your commitment to supporting customers effectively.
✨Practice Your Communication Style
Since excellent verbal and written communication skills are crucial for this role, practice explaining complex information in a simple, customer-friendly manner. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as approachable and clear.
✨Show Your Motivation and Organisation
Be prepared to discuss how you manage your time and stay organised in a fast-paced environment. Share specific strategies or tools you use to prioritise tasks and ensure that you deliver quality service, as this will highlight your ability to get things done efficiently.
