At a Glance
- Tasks: Support customers through face-to-face, phone, and video channels, ensuring they access our products.
- Company: Join Nationwide's Basingstoke branch, a leader in customer service.
- Benefits: Permanent full-time role with a supportive team and career growth.
- Other info: Work in a dynamic environment with a focus on quality outcomes.
- Why this job: Make a real difference by helping customers and guiding colleagues.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Nationwide's Basingstoke branch is seeking a Customer Relationships Manager to support customers across face-to-face, phone and video channels, helping them access our product range and services. You will be an SME in-store, guiding colleagues and assisting vulnerable customers with specialist knowledge, while delivering high-quality conversations and outcomes.
The role is permanent, full-time (35 hours/week), Monday to Saturday, based at the Basingstoke branch in Hampshire.
We think you need these skills to ace Branch-Based Customer Relationships Lead in Basingstoke
Customer Relationship Management
Face-to-Face Communication
Phone Communication
Video Communication
Product Knowledge
Specialist Knowledge
High-Quality Conversation Skills
