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- Tasks: Support customers with banking services in person, online, and over the phone.
- Company: Join Nationwide, a leading building society committed to fairer banking.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: No specific experience needed; just a passion for helping others.
- Other info: Flexible working hours and opportunities for career growth await you.
The predicted salary is between 30000 - 42000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
This branch is a multiskilled location and closed to the public every Friday. On these closure days you will be primarily supporting customers by taking calls on our savings line; however, banking support will also be required. Providing the same level of exceptional service to our customers with their everyday banking & savings enquiries but over the phone. This role is a 12 month Fixed Term Contract working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata. You’ll need to be within a 45 minute commute of the branch you’re applying to work in.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
The extras you’ll get include:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Up to 2 days of paid volunteering a year
What you’ll be doing:
Every branch is different, and we are all in this together working to have the best version of our branches! A Customer Representative role is versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. A large part of the role will be dealing with customer queries through our various channels including online and via the phone. Working in this branch, 1/2 days of your role will include taking customer calls only. We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
On your multiskilled days you will be:
- Building meaningful relationships with customers via their preferred channel of choice
- Navigating the world of banking and savings, providing expert guidance and support to customers over the phone
- Solving customer queries and turning challenges into opportunities to deliver Customer Satisfaction in every call
- Thrive in a fast-paced environment where your decisions can make a real difference in people’s lives
- Experience the exhilaration of working in a sector that’s constantly evolving, with new technologies and trends to conquer
- Embracing the challenge of meeting our goals, with the satisfaction of knowing you’re helping to shape the future of Multiskilled Banking
About you:
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Identification: 1801 Apply Before 01/16/2026, 11:55 PM Locations: 258 High Street, Bangor, Gwynedd, LL57 1RS, GB
Customer Representative - Bangor, Wales employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Bangor, Wales
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and what makes them tick. This way, you can show them you're not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 2
Practice makes perfect! Try out some mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will help you feel more confident and ready to impress during the real deal.
✨Tip Number 3
Be yourself! When you're in the interview, let your personality shine through. Nationwide values authenticity, so don’t be afraid to share your passion for helping customers and making a difference in their lives.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Representative - Bangor, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Representative role. Highlight any customer service experience and your ability to adapt to different situations, as this is key for us at Nationwide.
Show Your Passion: In your application, let us know why you’re excited about working with customers and making a difference in their lives. We love candidates who are genuinely passionate about providing exceptional service!
Be Clear and Concise: When answering the quick questions in the application, keep your responses clear and to the point. We appreciate straightforward answers that get to the heart of what you want to convey.
Apply Early: Don’t wait until the last minute to submit your application! If we receive a high volume of applications, we might close the advert early. So, hit that ‘Apply Now’ button on our website as soon as you can!
How to prepare for a job interview at Description This
✨Know Your Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours. Think of examples from your past experiences where you've demonstrated empathy, honesty, and a drive for improvement. This will show that you align with their values and are ready to put customers at the heart of your work.
✨Practice Common Scenarios
Since the role involves handling customer queries across various channels, practice responding to common customer scenarios. Role-play with a friend or family member to get comfortable with answering questions about banking services and digital tools. This will help you feel more confident during the interview.
✨Research the Company Culture
Take some time to understand Nationwide's commitment to fairer banking and community impact. Be prepared to discuss why this resonates with you and how you can contribute to their mission. Showing genuine interest in the company culture can set you apart from other candidates.
✨Prepare Questions for Your Interviewers
Have a few thoughtful questions ready to ask your interviewers. This could be about the training process, team dynamics, or how they measure success in the Customer Representative role. Asking insightful questions demonstrates your enthusiasm for the position and helps you gauge if it's the right fit for you.
