At a Glance
- Tasks: Deliver exceptional customer experiences in a fast-paced banking environment.
- Company: Join a leading bank committed to inclusion and support.
- Benefits: 25 days holiday, health perks, paid volunteering, and ongoing training.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real impact from day one while helping customers thrive.
- Qualifications: Passion for customer service and strong people skills required.
The predicted salary is between 25000 - 30000 £ per year.
As a Customer Representative, you will make a real impact from day one.
Where you’ll be working: We’re looking for a Customer Representative for our branch in Ashford, Kent. This role is a permanent position, working full-time, 35 hours per week, Monday to Saturday. You’ll need to be within a 45‑minute commute of the branch you’re applying to work in. Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time.
Benefits:
- 25 days holiday per year, increasing to 30 over time, with the option to buy up to 10 extra days each year.
- Wellhub access for a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
- Ongoing training and development.
- An annual performance‑related bonus.
- Private medical insurance.
- A highly competitive pension.
- Life assurance.
- A great selection of additional benefits through our salary sacrifice scheme.
Disability Confident: We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. If you need any additional support throughout your application journey, email our team at Recruitment Support. We’re here to help.
What you’ll be doing:
- You’ll deliver great customer experiences across a range of banking moments. Whether customers choose to visit us in branch, speak to us over the phone or use our digital services, you’ll be there to support them with care, clarity and confidence.
Responsibilities:
- Welcome customers into the branch and take time to understand their needs and offer trusted, friendly help.
- Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind.
- Guide customers through banking products and services that are right for them.
- Work closely with colleagues within a busy branch environment, supporting one another during peak times.
- Take responsibility for doing things the right way, following processes, spotting potential issues, and escalating concerns where needed to protect customers and the company.
- Play a vital role in keeping face‑to‑face banking meaningful and accessible on the high street.
About you: Our Customer Representatives deliver simply brilliant experiences. You don’t need experience in banking, but experience or a passion for working in a customer service environment will help you thrive. You should be able to show how:
- You take pride in helping customers feel confident, supported and listened to, even when things are busy or complex.
- You bring patience, empathy and strong people skills to fully understand our customers’ banking needs.
- You’re comfortable working in a fast‑paced environment where priorities can shift.
- You stay calm under pressure, adapt quickly, and approach change with a positive mindset.
- You’re confident using technology and are digitally savvy.
- You enjoy working as part of a high‑performing team and understand that great customer experiences are built through a strong team.
- You communicate clearly and naturally with people, guiding customers face‑to‑face, on the phone and through our digital services.
- You take ownership to get things done, acting with care and integrity to protect our customers and their money.
Customer First Behaviours:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them.
- Say it straight - We are brave in speaking out and saying what we think, being honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo and take responsibility for continuous improvement.
- Get it done - We prioritise what will have the greatest impact, are decisive, and take accountability for delivering brilliant customer outcomes.
Job Info:
- Job Identification: 4004
- Apply Before: 07/07/2026, 10:55 PM
- Location: 75 High Street, Ashford, Kent, TN24 8SF, GB
Customer Representative - Ashford employer: Description This
Join our dynamic team as a Customer Representative in Ashford, where you'll be empowered to make a meaningful impact from day one. We offer a supportive work culture with extensive training, generous benefits including 25 days holiday (increasing to 30), private medical insurance, and opportunities for personal growth through ongoing development. Our commitment to inclusion and employee well-being makes us an exceptional employer, ensuring you feel valued and supported in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative - Ashford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Description This. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Description This before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Representative - Ashford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Description This:Your cover letter is your chance to shine! Tell us why you want to work at Description This specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Description This!
How to prepare for a job interview at Description This
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
