At a Glance
- Tasks: Lead a dynamic team to deliver the best customer experience in retail.
- Company: Join a thriving retail branch in Accrington with a focus on excellence.
- Benefits: Enjoy private medical insurance, competitive pension, and performance bonuses.
- Other info: Flexible working hours with opportunities for career progression and volunteering.
- Why this job: Make a real impact by leading a team and enhancing customer satisfaction.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 35000 - 40000 £ per year.
You’ll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team. This is a permanent position, full‑time, 35 hours per week, Monday to Saturday. Part‑time roles will be paid pro‑rata. The branch is within a 45‑minute commute. First 3 weeks are training; no holiday during that period. The advert may close early if the volume of suitable applications is high.
What you’ll be doing
- Working on the branch floor alongside your team, you’ll make sure they are fully trained and performing at their best.
- You’ll manage a high level of customer expectations, have an in‑depth knowledge of all products and services, and create and implement the branch business plan.
- You will be organized, able to work quickly while still giving best service, and use computer systems and processes (training provided).
About you
- Head of a retail branch, leading people and meeting FCA standards, delivering top‑notch customer service and positive outcomes.
- Experience managing people in a busy retail environment, with commercial understanding and knowledge of financial regulations and processes.
- Proactive monitoring and exploration of branch activity to spot opportunities and improve customer experience.
- Resilient, versatile, and flexible, able to prioritise and deal with ever‑changing requests.
- Previous experience as a branch manager is an advantage.
Benefits
- Private medical insurance
- Highly competitive pension
- Annual performance‑related bonus
- Training and development to progress career
- Additional benefits through salary sacrifice scheme
- Life assurance for you and loved ones
- Wellhub – health and wellness options
- Up to 2 days paid volunteering per year
Job Info
Job Identification: 3977
Apply Before: 07/13/2026, 10:55 PM
Location: 60 Blackburn Road, ACCRINGTON, BB5 1LE, GB
We think you need these skills to ace Branch Manager - Accrington
Leadership Skills
Customer Service Excellence
Commercial Awareness
Team Management
Training and Development
Organisational Skills
Adaptability
