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- Tasks: Support customers through in-person, phone, and online channels while handling queries and transactions.
- Company: Major building society with a commitment to customer service.
- Benefits: Permanent, full-time role with numerous employee benefits and a meaningful impact.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills, empathy, and proficiency in digital tools.
- Other info: Join a supportive team and enjoy a fulfilling career in banking.
The predicted salary is between 28800 - 43200 £ per year.
A major building society is seeking a Customer Representative for its Abingdon branch. In this versatile role, you will support customers through various channels, including in-person, phone, and online.
Responsibilities include:
- Handling customer queries
- Processing transactions
- Providing guidance on services
Ideal candidates will possess strong communication skills, empathy, and proficiency in digital tools. The position is permanent, full-time, working 35 hours a week, and comes with numerous employee benefits, ensuring a meaningful impact on customers' lives.
Multiskilled Banking Customer Advisor – Abingdon employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multiskilled Banking Customer Advisor – Abingdon
✨Tip Number 1
Get to know the company! Research the building society's values and services so you can tailor your approach during interviews. This shows you're genuinely interested and ready to make a meaningful impact on customers' lives.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common scenarios with friends or family. This will help you feel more confident when handling queries in person or over the phone.
✨Tip Number 3
Show off your digital savvy! Brush up on the digital tools mentioned in the job description. Being proficient in these will not only impress your interviewers but also help you assist customers more effectively.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, as it helps us keep track of candidates. Plus, it gives you a better chance to stand out in the hiring process!
We think you need these skills to ace Multiskilled Banking Customer Advisor – Abingdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Multiskilled Banking Customer Advisor role. Highlight your communication skills and any experience you have with customer service, as these are key for us in this position.
Show Your Empathy: In your application, don’t just list your skills; share examples that demonstrate your empathy and ability to connect with customers. We want to see how you’ve made a positive impact on someone’s experience in the past.
Be Digital Savvy: Since proficiency in digital tools is important for this role, mention any relevant tech skills or experiences you have. Whether it’s using online banking systems or customer service software, let us know how you can bring that to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Description This
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in banking. Be ready to discuss how you would handle common customer queries and transactions, as well as your approach to providing guidance on services.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers when discussing past experiences.
✨Demonstrate Empathy
Prepare examples that highlight your ability to empathise with customers. Think about times when you went above and beyond to help someone, and be ready to share these stories during the interview.
✨Familiarise Yourself with Digital Tools
As proficiency in digital tools is essential, make sure you’re comfortable discussing any relevant software or platforms you've used. If possible, research the specific tools the building society uses and be prepared to talk about your experience with them.
