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- Tasks: Support customers with transactions, calls, and digital services in a dynamic team environment.
- Company: Join Nationwide, a leading building society committed to fairer banking.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: No specific experience needed; just a passion for helping others.
- Other info: Full-time role with excellent training and career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don't worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Aberdeen, Aberdeenshire. This role is a 12 month fixed term contract working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata.
You’ll need to be within a 45 minute commute of the branch you’re applying to work in. Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
The extras you’ll get include:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
As a mutual, we’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve.
What you’ll be doing is important to know every branch is different, and we are all in this together working to have the best version of our branches! This role is versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.
We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
About you: We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel – We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better – We don’t settle for mediocrity, we challenge the status quo.
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Customer Representative - Aberdeen employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Aberdeen
✨Tip Number 1
Get to know the company! Research Nationwide's values and customer-first approach. When you understand what they stand for, you can tailor your responses in interviews to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Use mock interviews with friends or family to get comfortable talking about your experiences. Focus on how you've helped customers in the past, as this will resonate well with the role.
✨Tip Number 3
Be ready to showcase your skills! During assessments, think about real-life scenarios where you’ve demonstrated empathy and problem-solving. This is key for a Customer Representative role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the resources we offer to help you succeed in the process.
We think you need these skills to ace Customer Representative - Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Representative role. Highlight any experience you have in customer service and how you've made a positive impact on customers in the past. We want to see how you can bring that same energy to Nationwide!
Show Your Personality: Don’t be afraid to let your personality shine through in your application. We’re looking for people who genuinely care about making a difference for our customers, so share your passion and why you want to join us at Nationwide.
Be Clear and Concise: When answering questions or writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showcasing your skills and experiences relevant to the role.
Apply Early!: We might close the advert earlier if we receive a high volume of applications, so don’t wait around! Apply as soon as you can through our website to ensure your chance to join our fantastic team in Aberdeen.
How to prepare for a job interview at Description This
✨Know Your Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours. Think of examples from your past experiences where you've demonstrated empathy, honesty, and a drive for improvement. This will show that you align with their values and are ready to put customers at the heart of your work.
✨Practice Your Communication Skills
As a Customer Representative, you'll be interacting with customers across various channels. Practice clear and concise communication, both verbally and in writing. Consider role-playing common customer scenarios with a friend to build your confidence and refine your approach.
✨Research the Role and Company
Dive deep into what it means to be a Customer Representative at Nationwide. Understand their services, values, and commitment to the community. This knowledge will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask during your interview. This could be about the training process, team dynamics, or how they measure success in the role. Asking thoughtful questions shows your enthusiasm and helps you determine if the company is the right fit for you.
