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- Tasks: Deliver outstanding customer service and manage transactions in a dynamic branch environment.
- Company: A leading financial institution committed to exceptional customer experiences.
- Benefits: Flexible hours, training provided, and a supportive team atmosphere.
- Why this job: Make a real difference in customers' lives while gaining valuable experience.
- Qualifications: Empathy, digital literacy, and a passion for customer service.
- Other info: 6-month contract with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
A leading financial institution is seeking a Customer Representative for their branch in Wimborne, Dorset. In this role, you will provide exceptional service across channels and handle customer transactions. The position offers a 6-month Fixed Term Contract, with flexibility of 28-35 hours a week.
Ideal candidates will be empathetic, digital literate, and eager to make a meaningful impact on customer experiences. Training will be provided to ensure your success within the team.
6-Month FTC: Branch Customer Experience Specialist employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 6-Month FTC: Branch Customer Experience Specialist
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in making a meaningful impact.
✨Tip Number 2
Practice your customer interaction skills. Role-play common scenarios you might face as a Customer Representative. This will boost your confidence and prepare you for those tricky questions about handling customer transactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace 6-Month FTC: Branch Customer Experience Specialist
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. We want to see how you connect with customers and understand their needs, so share any relevant experiences that showcase this skill.
Be Digital Savvy: Since the role requires digital literacy, don’t forget to mention your tech skills in your application. We’re looking for candidates who are comfortable using various digital tools, so let us know how you’ve used technology to enhance customer experiences.
Tailor Your Application: Take a moment to customise your application for this specific role. We appreciate when candidates align their skills and experiences with what we’re looking for, so refer back to the job description and make those connections clear.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Description This
✨Know the Company Inside Out
Before your interview, take some time to research the financial institution. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Customer Representative, empathy is key. Prepare examples from your past experiences where you've successfully handled customer issues or provided exceptional service. This will demonstrate your ability to connect with customers and enhance their experience.
✨Be Ready for Digital Questions
Since the role requires digital literacy, brush up on any relevant tools or platforms you might use. Be prepared to discuss how you’ve used technology to improve customer interactions or streamline processes in previous roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
