Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery. Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. You’ll find our coffee beans, compostable coffee pods and ready-to-drink coffee cans - in supermarkets across the UK and in hotels around the world.
Based in Shoreditch, we have a team of talented people working on everything from product development to finance, to customer experience. We’re looking for someone to join our growing team and help us in building the future of Grind.
We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.
In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.
Grind is looking for a data-driven Senior Customer Value & Retention Lead to own the data and strategy behind DTC customer lifetime value and retention. You'll dig into the numbers, identify where we're leaking value across the customer lifecycle, and turn that into concrete, prioritised plans.
This is a hands-on strategic role, not a hands-on execution one. You'll set the direction and the roadmap, then work closely with our CRM, Ecommerce and Growth leads to get it delivered, briefing them in, project managing initiatives, and keeping everyone aligned on priorities. You'll also collaborate widely across Product, Customer Experience, Operations, Data and Brand, since retention touches almost every part of the business. Good working relationships and clear communication across these teams matter as much as the analysis itself.
This role is ideal for someone who thrives in a fast-paced, high-growth environment and is passionate about using data, experimentation and customer insight to drive meaningful commercial impact.
Senior Customer Value & Retention Lead - Up to £70k employer: Description Grind
Grind is an exceptional employer that thrives on creativity and sustainability, making it a fantastic place for a Senior Digital Designer to grow. With a vibrant work culture rooted in London, employees enjoy the dynamic atmosphere of our cafes while contributing to meaningful projects that promote environmental responsibility. We offer ample opportunities for professional development, collaboration with passionate teams, and the chance to make a real impact in the coffee industry.
