At a Glance
- Tasks: Lead retention marketing strategies to boost customer loyalty and reduce churn.
- Company: Join Grind, a sustainable coffee company making waves in London.
- Benefits: Competitive salary up to £60k, dynamic team, and a chance to make an impact.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Be part of a mission-driven company transforming the coffee industry for good.
- Qualifications: Experience in retention marketing and a passion for data-driven strategies.
The predicted salary is between 44817 - 54777 £ per year.
Description
Grind is a coffee company that lives in London.
Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery.
Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home.
You’ll find our coffee beans, compostable coffee pods and ready-to-drink coffee cans - in supermarkets across the UK and in hotels around the world.
Based in Shoreditch, we have a team of talented people working on everything from product development to finance, to customer experience.
We’re looking for someone to join our growing team and help us in building the future of Grind.
We think coffee can be a force for good.
Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.
In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.
Requirements
Grind is looking for an experienced and commercially-driven Retention Marketing Lead to own and evolve our end-to-end retention strategy for a 12-month fixed term contract.
You’ll play a critical role in reducing churn, improving customer lifetime value, increasing rebill rates, and maximising reactivation across our customer base.
Working within the DTC team on this fixed term, you’ll collaborate cross-functionally with CRM, Ecommerce, Product, Customer Experience, Operations, Data and Brand teams to deliver a best-in-class lifecycle programme.
You’ll combine strategic thinking with hands-on execution, driving measurable improvements in customer retention and long-term loyalty.
This role is ideal for someone who thrives in a fast-paced, high-growth environment and is passionate about using data, experimentation and customer insight to drive meaningful commercial impact.
Retention Marketing Lead - Up to £60k pa employer: Description Grind
Grind is an exceptional employer, offering a vibrant work culture in the heart of Shoreditch, where creativity and sustainability are at the forefront of our mission. As a member of our team, you'll benefit from opportunities for professional growth, collaboration across diverse departments, and the chance to make a tangible impact on both our customers and the environment. Join us in shaping the future of coffee while enjoying a supportive atmosphere that values innovation and community.
StudySmarter Expert Advice🤫
We think this is how you could land Retention Marketing Lead - Up to £60k pa
✨Dive into Local Events
Get involved with local marketing and communications events! These are great places to meet people from the industry, learn about temporary roles, and even uncover hidden job leads. Check out local networking events or marketing conferences that might be happening in your area.
✨Show Off Your Work
Create a standout digital portfolio showcasing your previous campaigns, writing samples, or projects. Share this on social media and professional groups relevant to marketing-communications. This public visibility can often attract interest from potential employers, especially for those temporary gigs!
✨Utilise Online Job Boards
Focus on job boards specific to marketing and communications. Sites like MarketingJobs.com or even LinkedIn can have temp roles that aren’t always advertised on the usual job sites. Keep your eyes peeled and apply through our website—temp roles can come up unexpectedly, and you want to be first in line!
✨Tap into Your Uni's Resources
If you're still at university, don't forget to lean on your career services for temporary marketing roles. They often have connections to firms looking for interns or temporary staff who can jump in at short notice. Plus, networking with your professors can lead to some valuable opportunities—always worth a chat!
We think you need these skills to ace Retention Marketing Lead - Up to £60k pa
Some tips for your application 🫡
Highlight Your Experience with Campaigns:In marketing-communications, it’s all about showcasing your ability to create impactful campaigns. Make sure to include any relevant projects you’ve worked on in your CV, detailing your role, the strategies used, and the results achieved. We're looking for candidates who can demonstrate their creativity and analytical skills!
Tailor Your Writing Samples:For a temporary role, we want to see your versatility and adaptability in communication. Include a couple of writing samples that align with our brand voice or reflect your ability to engage various audiences. This gives us a taste of what you can bring to the team at Description Grind from day one!
Show Off Your Digital Savvy:Digital marketing is a big part of marketing-communications, so make sure your application reflects your understanding of social media, SEO, and content marketing. Feel free to throw in any certificates you've earned in these areas—it shows your initiative and dedication to learning the latest trends!
Express Your Enthusiasm for the Short-Term Role:In your cover letter, focus on why you’re interested in this temporary position at Description Grind specifically. Share what you hope to learn during your time with us and how you can contribute to our ongoing projects. We're all about passion and potential, so let that shine through!
How to prepare for a job interview at Description Grind
✨Showcase Your Creative Portfolio
As a candidate for a temporary marketing-communications role at Description Grind, your portfolio will speak volumes. Bring along samples of your best work—think campaigns you've managed, social media content, and any visuals. Be ready to talk through your creative process and the impact your work had on previous projects.
✨Understand the Latest Trends
We know the marketing-communications field moves at lightning speed. Make sure you brush up on the latest trends—such as digital storytelling or the effectiveness of influencer partnerships. Being able to discuss these trends during your interview will show Description Grind you're not just up-to-date but also eager to innovate.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly and work on short timelines. Share examples from your past where you had to pivot a strategy or campaign swiftly to meet changing demands. This will reassure Description Grind that you’re ready to hit the ground running.
✨Ready Your Communication Strategy
Be prepared for questions that assess your communication skills. You might get asked to pitch a marketing idea on the spot or create a quick content plan. This is your chance to shine and show how your unique perspective can solve problems for Description Grind, so think on your feet and don't hesitate to showcase your creativity!
