At a Glance
- Tasks: Lead retention marketing strategies to boost customer loyalty and reduce churn.
- Company: Join Grind, a sustainable coffee company making waves in London.
- Benefits: Competitive salary up to £60k, dynamic team, and a chance to make an impact.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Be part of a mission-driven company transforming the coffee industry for good.
- Qualifications: Experience in retention marketing and a passion for data-driven strategies.
The predicted salary is between 44817 - 54777 £ per year.
Description
Grind is a coffee company that lives in London.
Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery.
Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home.
You’ll find our coffee beans, compostable coffee pods and ready-to-drink coffee cans - in supermarkets across the UK and in hotels around the world.
Based in Shoreditch, we have a team of talented people working on everything from product development to finance, to customer experience.
We’re looking for someone to join our growing team and help us in building the future of Grind.
We think coffee can be a force for good.
Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.
In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.
Requirements
Grind is looking for an experienced and commercially-driven Retention Marketing Lead to own and evolve our end-to-end retention strategy for a 12-month fixed term contract.
You’ll play a critical role in reducing churn, improving customer lifetime value, increasing rebill rates, and maximising reactivation across our customer base.
Working within the DTC team on this fixed term, you’ll collaborate cross-functionally with CRM, Ecommerce, Product, Customer Experience, Operations, Data and Brand teams to deliver a best-in-class lifecycle programme.
You’ll combine strategic thinking with hands-on execution, driving measurable improvements in customer retention and long-term loyalty.
This role is ideal for someone who thrives in a fast-paced, high-growth environment and is passionate about using data, experimentation and customer insight to drive meaningful commercial impact.
Retention Marketing Lead - Up to £60k pa employer: Description Grind
Grind is an exceptional employer that thrives on creativity and sustainability, making it a fantastic place for a Senior Digital Designer to grow. With a vibrant work culture rooted in London, employees enjoy the dynamic atmosphere of our cafes while contributing to meaningful projects that promote environmental responsibility. We offer ample opportunities for professional development, collaboration with passionate teams, and the chance to make a real impact in the coffee industry.
