Head of Wholesale

Description

Grind is a coffee company that lives in London.

Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery.

Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home.

You’ll find our coffee beans, compostable coffee pods and ready-to-drink coffee cans - in supermarkets across the UK and in hotels around the world.

Based in Shoreditch, we have a team of talented people working on everything from product development to finance, to customer experience.

We’re looking for someone to join our growing team and help us in building the future of Grind.

We think coffee can be a force for good.

Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.

In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

Requirements

As the Head of Wholesale, you will be the primary architect of our B2B foodservice and client partnerships growth engine.

This is a high-impact role requiring a blend of sophisticated salesmanship, commercial rigour, and a passion for the coffee industry.

You will be responsible for securing high-value partnerships and building long-term value.

Working cross-functionally across the business, you will develop and execute a market-leading wholesale proposition that positions us as the partner of choice for premium hospitality, workplace, leisure and retail operators across the UK.

Role responsibilities.

• Identify and unlock untapped market opportunities by targeting strategically aligned partners and ensuring the right go-to-market routes are open for us.
• Build, manage, and convert a high-value sales pipeline, developing bespoke, data-driven partnership proposals that focus on total ROI, customer experience, and long-term commercial + partnership value.
• Lead responses to complex tenders, RFPs, and large-scale contract opportunities, negotiating commercial agreements that deliver sustainable growth and profitability.
• Own the wholesale division's commercial performance, including budget management, acquisition costs, partnership profitability, and long-term customer value.
• Develop and maintain pricing strategies, discount matrices, and commercial frameworks that protect margin while supporting scalable growth across multiple customer segments.
• Drive retention, growth, and customer satisfaction through regular business reviews, performance analysis, seasonal product launches, equipment upgrade opportunities, and proactive account management.
• Act as a senior ambassador for the business, representing our commitment to specialty coffee, ethical sourcing, sustainability, and ESG initiatives while leading our presence at key industry events, trade shows, and customer engagements.
• Drive growth in all key product lines for the business: beans, pods, RTD, instant and premium automated coffee equipment.