At a Glance
- Tasks: Maintain and repair coffee equipment while delivering top-notch customer service.
- Company: Grind, a sustainable coffee company with a mission to make a positive impact.
- Benefits: Paid overtime, dynamic work environment, and opportunities for professional growth.
- Other info: Field-based role with a supportive team at our Roastery in Bermondsey.
- Why this job: Join a passionate team and help revolutionise the coffee industry sustainably.
- Qualifications: Experience in mechanical and electrical repairs, plus a knack for customer service.
The predicted salary is between 38725 - 47331 £ per year.
Description
Grind is a hospitality company that lives in London.
Since opening Shoreditch Grind in 2011, we've expanded across London with cafés serving coffee, food and cocktails - as well as coffee trucks and a state-of-the-art coffee roastery.
No two days are the same in our maintenance team, working in a team to support 12 of our own cafés and coffee trucks across London as well as our partners including Soho House.
We think coffee can be a force for good.
Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.
In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.
Requirements
As a Coffee Engineer at Grind, you will be responsible for maintaining, diagnosing, and repairing coffee equipment across customer sites, ensuring machines operate reliably and efficiently.
Working primarily in the field, you will deliver exceptional customer service while troubleshooting mechanical and electrical issues, carrying out preventative maintenance, managing spare parts inventory, and documenting all service activities accurately.
Acting as a brand ambassador, you will build strong customer relationships, uphold safety and quality standards, and help customers maximise the performance and longevity of their equipment.
The role will be based at our Roastery in Bermondsey, where you will be working alongside our Roastery team of around 30 people.
This role is Monday - Friday with potential on-call weekend cover (You will be entitled to paid overtime/time lieu).
Most days will be field based with occasional days required in the workshop for training, parts/team time.
Role responsibilities.
- Ensure optimal machine performance and longevity by diagnosing, analysing, and fixing complex issues.
- Ensure all job details are inputted into the relevant operational systems accurately and within agreed timeframes
- Meet all Service SLA’s and agreed KPI’s, working with your Line Manager.
- Perform routine maintenance and repairs on various Grind coffee machines and equipment, including boilers, pumps, and grinder at both the Grind Workshop and on customer premises.
- Diagnose and troubleshoot electrical and mechanical issues using diagnostic tools and equipment
- Proactively and reactively address customer queries and concerns, and adapt to changing circumstances, whether on site or through inbound emails / telephone calls
- Adhere to safety standards and regulations during repairs.
- Role model behaviours both on site with customers, protecting Grind and being an ambassador for the brand at all times.
- Follow all company procedures for managing inventory of spare parts, using Grind’s service software to document and monitor stock use / movement. .
- Provide excellent customer service by maintaining open communication with customers throughout the repair process and providing timely updates.
- Share best practices to customers to improve the equipment's reliability and performance
- Exhibit strong attention to detail in documentation and record-keeping, ensuring all tasks are documented correctly in Grind’s Service Management software.
Coffee Engineer employer: Description Grind
Grind is an exceptional employer, offering a vibrant work culture in the heart of London, where creativity and sustainability are at the forefront of our mission. As a Coffee Engineer, you'll enjoy opportunities for professional growth while working alongside a passionate team dedicated to making a positive impact in the coffee industry. With competitive benefits, a focus on employee well-being, and the chance to be part of innovative projects like the Better Coffee Foundation, Grind is the perfect place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Coffee Engineer
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Description Grind. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Description Grind
Don't be shy about reaching out to Description Grind directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Coffee Engineer
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Description Grind and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Description Grind
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
