GoHenry is the money app giving kids a head start in life as they learn to earn, save, spend and invest – all with parental oversight. Having pioneered a new category in financial education when it launched in 2012, over 2.3 million kids have now learnt money skills with GoHenry.
With the ultimate goal of making every kid smart with money, GoHenry believes the best way to learn is to get hands-on experience with money.
We are looking for a Customer Support Team Manager to join our mission, working from our Member Services team. You’ll be responsible for educating the next generation, ensuring their families invest for tomorrow, and mobilising their village to reach shared money goals.
- This role is 100% office-based, located at our headquarters in Farnborough.
- Our Member Services Team is here for our members 8am – 8pm, 7 days a week. For this role, the core schedule will be Monday to Friday, with working hours agreed, with the understanding that you are supporting a team that works across broader hours and that you will need to be flexible with your schedule.
- 2 to 3 years of experience as a people manager in a contact centre environment, ideally for a financial product or service
- A Customer-first approach
- Experience acting as an escalation point for complaints or other complex customer issues
- Ability to make decisions independently, ensuring the best outcome for the organisation and the customer
- A passion for driving performance and delivery in a target-oriented environment
- Strong problem-solving, organisational, and communication skills
- Ability to work under pressure and embrace an environment of constant change
- Ability to provide constructive feedback and develop a culture of continuous improvement
- Confidence, patience, tact, and diplomacy when dealing with difficult situations
- Competence when using standard IT packages and confidence in learning and using other software
As a person, you are a self-starter who is motivated to kick-start your own projects, welcome challenges, seek feedback from others, ask “How can I help?” and then “How can we make this better?”, show perseverance on long-term goals, and will generally go above and beyond in your work.
