GoHenry is a UK-based fintech company created by parents to pioneer financial education. We offer a debit card and app for kids and teens and companion apps for the family, with tools for sending money, automating allowance, managing chores, setting savings goals, giving to charity, and in-app financial education lessons where kids can watch videos, take quizzes, and earn points & badges. This is all designed to help kids and teens build good money habits that will last a lifetime.
We are looking for enthusiastic, clear communicators to join us as Customer Services Agents and be the helpful voice and advocate of our brand. This is an exciting opportunity to join our excellent Member Services Team and help us to achieve our goal of providing the very best in service to our members.
Your role will primarily be to provide a consistent, friendly, knowledgeable and overall efficient customer service experience to both the parents and children holding GoHenry accounts.
- We currently have Full-time and Part-time positions available.
- Roles are 100% office-based at our Farnborough office.
- Our Member Services team supports members from 8am to 8pm, seven days a week. Shifts are typically 8am–4pm, 10am–6pm or 12pm–8pm. Shift patterns are fixed, but we ask for some flexibility as you may occasionally need to work different hours to ensure we provide the best possible service to our GoHenry members.
- A quick learner with strong technical skills, excellent phone manners, and a high standard of written and verbal English
- A problem solver who can assess a situation, keep calm in a crisis, and identify possible solutions
- Transferable highly organised customer service skills from either a contact centre, financial services, retail, or hospitality environment.
- Comfortable navigating multiple systems whilst verbally explaining and guiding our customers to positive resolutions.
- Ability to be flexible in working as a team player and as an individual within a committed, and busy team environment.
