Description
GoHenry is the money app giving kids a head start in life as they learn to earn, save, spend and invest – all with parental oversight. Having pioneered a new category in financial education when it launched in 2012, over 2.3 million kids have now learnt money skills with GoHenry.
With the ultimate goal to make every kid smart with money, GoHenry believes the best way to learn is to get hands-on experience with money.
We are looking for a Banking Operations Assistant for our Banking team to join our mission. You’ll be responsible for educating the next generation, ensuring their families invest for tomorrow, and mobilising their village to reach shared money goals.
- This is a Permanent Full-Time role working Tuesday - Saturday, 9am-5:30pm.
- This role is 100% Office-based in our Farnborough office. Flexibility will be required to work different hours as and when needed to ensure the best level of service is provided to our GoHenry members. Once probation has been successfully completed, we can look to support working from home a maximum of 2 days a week.
Requirements
- Refunds - a swift return of funds upon request or as part of a cancellation
- Reconciliations - ensuring the GoHenry customer accounts are in order
- Investigating and resolving member transaction disputes through chargebacks and internal/external communications
- Handling inbound payments - ensuring GoHenry account limits have not been breached
- Escalations - Investigating customer queries and responding within set SLA
- Processes & Procedures - to support new product innovations
- Administrative tasks such as statement reconciliation
