Customer Training Specialist - Nationwide in Uxbridge

One of the most important phases within a customer’s journey with Canon is following their investment in new technology solutions and services. The Customer Training Consultant plays a critical role during this period, they are responsible for providing effective training to ensure that our customers get the most out of their investment.

Responsibilities

• Responsible for the effective delivery of customer training programmes to ensure customers have a thorough understanding of the hardware and software solutions they have purchased.
• Facilitate delivery and implementation of technology-based training; tailor sessions to the customer and their organization where appropriate.
• Track, report and evaluate the effectiveness of training, assess student feedback; make recommendations for course improvements and additions of new courses or modules to the curriculum.
• Where required, assist in curriculum development.
• Responsible for the creation and update training tools, courses and new services.
• Ensure high communication standards both internally and externally ensuring expectations are set properly and a positive customer experience is delivered.
• For large projects, work with the customer to define and agree assessment & transition, Training and Communications programs. Responsible for managing this work stream and for the successful implementing of the program during project engagement.

Qualifications

• Minimum of 2 years’ experience working as a trainer in a customer environment.
• Excellent training, presentation and demonstration skills.
• Conduct training needs analysis and tailor training plans to meet customers’ requirements.
• Experience in the design, delivery and evaluation of training courses using a variety of training methods.
• Can demonstrate an ability to adapt communication style and techniques used to ensure that the customer understands the products and solutions being taught and has a positive experience with Canon at every touch point.
• Administer all aspects of a training program, including content, procedure, tools and logistics.
• Plan and manage communications programmes as part of large project rollouts.
• Proficiency in Microsoft Office applications; Word, Excel, PowerPoint, Outlook.
• Competent in e-learning tools such as Adobe Captivate or similar.
• Local language plus business English.
• OM Experience (Preferred).
• Experience of working within the print imaging marketplace.
• Experience of working with printing technologies and solutions in a Production Print environment.
• Cut sheet and Continuous Ink Jet Production Print Technologies.
• Production Workflow Solutions, Web to Print Solutions, Variable Data Solutions, Customer Communications Solutions, Colour Management.

Benefits

• Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
• Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.
• Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
• Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
• Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
• Employee discount – Up to 38% off products from our Canon store.
• Flexible benefits policy.
• Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.

Salary – £34,381 - £36,291 - Company car Location – Field Based