E-commerce & Marketing Assistant - Hybrid Remote in Thames Ditton

E-commerce & Marketing Assistant – Hybrid Remote

Des Vu is a bold, culturally plugged‑in fashion brand built for people who like to be seen. We live at the intersection of streetwear, social trends and visual storytelling – and we’re growing fast. We’re looking for an Ecom & Marketing Assistant who gets fashion, gets internet culture, and loves making things perform better – sharper site, stronger content, higher conversions.

This role sits across e‑commerce, content, trading, and customer experience. If you’re the kind of person who spots a broken link before anyone else, refreshes brand sites for fun, and knows how to keep Shopify tight and converting, you’ll fit right in.

What You’ll Do

E-Commerce Operations

• Keep the Shopify site updated, merchandised and always fresh
• Build and update homepages, collection pages, and product uploads
• Ensure accuracy on product details, pricing, descriptions and imagery
• Continuously optimise the site to drive conversion rate improvements

Photoshoots

• Schedule and organise ecom shoot days (models, photographers, MUAs)
• Run shoot days and keep timelines tight
• Handle image selects and asset organisation
• Make sure files flow correctly and on time

Newsletters & CRM

• Build and schedule newsletters in DotDigital (at least twice weekly)
• Help improve templates, automations and retention flows
• Support traffic‑driving and reactivation strategies

Content & Influencers

• Support the Content Creator on shoots and retouching
• Assist with social scheduling in Planoly
• Identify influencers and creators aligned with the Des Vu aesthetic
• Support gifting and collaborations

Reporting, Trading & Analysis

• Report weekly/monthly on traffic, CVR, funnel performance, bounce rate, and channel behaviour
• Spot opportunities and propose fixes or improvements
• Support merchandising decisions with insights
• Regular competitor checks and SWOT analysis

Customer Care

• Respond to customer enquiries across email/chat/portal
• Resolve issues around orders, returns, damages, stock and delivery
• Deliver fast, friendly, brand‑aligned customer service

What We’re Looking For

• 1–2 years working with Shopify (non‑negotiable)
• Confident with Excel, Adobe, and Planoly (or similar scheduling tool)
• Experience with DotDigital or Klaviyo is a bonus
• Super organised, good with deadlines and juggling multiple tasks
• Fashion‑obsessed, social‑native, and plugged into cultural trends
• Someone who gets female streetwear and wants to grow with a fast, disruptive brand
• 25 days holiday + bank holidays
• 💛Des Vu Merch and Swag
• Fast‑growth environment with real career development
• Opportunity to shape the e‑commerce and marketing output of a disruptive fashion brand