At a Glance
- Tasks: Provide technical support for Solar PV and battery storage systems, solving problems and ensuring customer satisfaction.
- Company: Join DES Renewable Energy Ltd, a leader in renewable energy solutions.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and customer experience.
- Why this job: Make a difference in the renewable energy sector while helping customers succeed.
- Qualifications: Experience in renewable energy, strong problem-solving skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
About DES Renewable Energy Ltd
DES Renewable Energy Ltd designs, installs and supports high-quality renewable energy systems across the residential and commercial sectors. As our installed portfolio continues to grow, we are looking to strengthen our technical support function with an experienced and customer-focused Technical Support Operative. This is an excellent opportunity for someone with practical renewable energy experience who enjoys fault finding, problem solving and delivering excellent customer outcomes.
The Role
You will become part of our technical support team, acting as a key point of contact for customers requiring operational support and technical guidance on installed Solar PV and battery storage systems. You will work closely with customers, manufacturers and our field engineering teams to remotely diagnose issues, coordinate remedial works where required and ensure support cases are managed through to successful resolution.
Key Responsibilities
- Provide technical support and advice to customers following installation
- Carry out remote fault diagnosis and troubleshooting of Solar PV and battery storage systems
- Interpret system performance data and identify potential faults or operational issues
- Liaise with manufacturers and technical departments to assist with issue resolution
- Coordinate engineer attendance and remedial works where necessary
- Manage support cases through to completion whilst maintaining clear communication
- Maintain accurate records of customer interactions and technical findings
- Contribute to continuous improvement of support processes and customer experience
About You
We are interested in hearing from individuals who have experience within the renewable energy sector and understand how Solar PV and battery storage systems operate in real-world applications. You may currently work as:
- A Solar PV installer
- An Electrical Installer or Electrician with renewable experience
- A Technical Support Engineer
- A Renewable Energy Service Engineer
- An Operations or Aftercare professional within the sector
The Ideal Candidate Will Have
- Previous experience working within Solar PV and/or battery storage
- Strong fault-finding and diagnostic ability
- Good understanding of electrical principles and renewable energy systems
- Excellent communication and customer service skills
- Ability to prioritise and manage multiple support cases effectively
- Strong organisational skills and attention to detail
- Confidence working independently and collaboratively within a team
Working Arrangement
- Office based in Ferndown, Dorset (preferred)
- Hybrid or remote working may be considered for the right candidate
- Full-time preferred, although part-time applications will be considered
- Standard office hours
Apply
To express an interest in the role, please apply through LinkedIn or contact: Jason jason@desrenewables.com. All applications will be treated in confidence.
Solar PV And Battery Storage Technical Support Operative employer: DES Renewable Energy
At DES Renewable Energy Ltd, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the renewable energy sector. Our Ferndown location provides a supportive environment where employees can thrive, with opportunities for professional growth and development, as well as the chance to make a meaningful impact in the transition to sustainable energy solutions. Join us to be part of a dedicated team that values customer satisfaction and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Solar PV And Battery Storage Technical Support Operative
✨Tip Number 1
Network like a pro! Reach out to your connections in the renewable energy sector, attend industry events, and join relevant online forums. The more people you know, the better your chances of landing that Technical Support Operative role.
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on your fault-finding and diagnostic abilities. Be ready to discuss real-world examples of how you've tackled issues with Solar PV and battery storage systems.
✨Tip Number 3
Tailor your approach! When you get the chance to speak with potential employers, make sure to highlight your customer service skills and how you can contribute to improving their support processes. We want to see how you can make a difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at DES Renewable Energy Ltd. Don’t miss out on this opportunity!
We think you need these skills to ace Solar PV And Battery Storage Technical Support Operative
Some tips for your application 🫡
Show Your Passion for Renewable Energy:When writing your application, let your enthusiasm for renewable energy shine through! We want to see how your experience aligns with our mission at DES Renewable Energy Ltd. Share specific examples of your work with Solar PV and battery storage systems to make your application stand out.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Technical Support Operative role. Highlight relevant skills like fault-finding and customer service. We love seeing candidates who take the time to connect their experience directly to what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Use bullet points where possible to make your skills and experiences easy to read. Remember, we want to understand your qualifications quickly!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Don’t forget to double-check everything before hitting send!
How to prepare for a job interview at DES Renewable Energy
✨Know Your Stuff
Make sure you brush up on your knowledge of Solar PV and battery storage systems. Be ready to discuss specific technologies, common issues, and troubleshooting techniques. This will show that you’re not just familiar with the theory but can apply it practically.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process.
✨Communicate Clearly
Since this role involves liaising with customers and technical teams, practice explaining complex concepts in simple terms. Good communication is key, so think about how you can convey technical information effectively without jargon.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. Ask about their approach to customer support or how they handle continuous improvement in their processes. This demonstrates your enthusiasm and forward-thinking attitude.
