At a Glance
- Tasks: Provide technical support for Solar PV and battery storage systems, diagnosing issues and ensuring customer satisfaction.
- Company: Join DES Renewable Energy Ltd, a leader in renewable energy solutions.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and customer experience.
- Why this job: Make a difference in the renewable energy sector while helping customers solve real-world problems.
- Qualifications: Experience in renewable energy, strong diagnostic skills, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
DES Renewable Energy Ltd designs, installs and supports high-quality renewable energy systems across the residential and commercial sectors. As our installed portfolio continues to grow, we are looking to strengthen our technical support function with an experienced and customer-focused Technical Support Operative. This is an excellent opportunity for someone with practical renewable energy experience who enjoys fault finding, problem solving and delivering excellent customer outcomes.
Role
You will become part of our technical support team, acting as a key point of contact for customers requiring operational support and technical guidance on installed Solar PV and battery storage systems. You will work closely with customers, manufacturers and our field engineering teams to remotely diagnose issues, coordinate remedial works where required and ensure support cases are managed through to successful resolution.
Key Responsibilities
- Provide technical support and advice to customers following installation
- Carry out remote fault diagnosis and troubleshooting of Solar PV and battery storage systems
- Interpret system performance data and identify potential faults or operational issues
- Liaise with manufacturers and technical departments to assist with issue resolution
- Coordinate engineer attendance and remedial works where necessary
- Manage support cases through to completion whilst maintaining clear communication
- Maintain accurate records of customer interactions and technical findings
- Contribute to continuous improvement of support processes and customer experience
About You
We are interested in hearing from individuals who have experience within the renewable energy sector and understand how Solar PV and battery storage systems operate in real-world applications. You may currently work as:
- An Electrical Installer or Electrician with renewable experience
- A Technical Support Engineer
- A Renewable Energy Service Engineer
- An Operations or Aftercare professional within the sector
The Ideal Candidate Will Have
- Previous experience working within Solar PV and/or battery storage
- Strong fault-finding and diagnostic ability
- Good understanding of electrical principles and renewable energy systems
- Excellent communication and customer service skills
- Ability to prioritise and manage multiple support cases effectively
- Strong organisational skills and attention to detail
- Confidence working independently and collaboratively within a team
Working Arrangement
Office based in Ferndown, Dorset (preferred). Hybrid or remote working may be considered for the right candidate. Full-time preferred, although part-time applications will be considered. Standard office hours.
Apply
To express an interest in the role, please apply through LinkedIn or contact: Jason. All applications will be treated in confidence.
Solar PV And Battery Storage Technical Support Operative in Ferndown employer: DES Renewable Energy
At DES Renewable Energy Ltd, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Ferndown, Dorset, where innovation meets sustainability. Our commitment to employee growth is reflected in our supportive culture, which encourages continuous learning and collaboration within the renewable energy sector. Join us to be part of a team that values your expertise and provides meaningful opportunities to make a positive impact on the environment while delivering outstanding customer service.
