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For Companies At a Glance
- Tasks: Support customer interactions and manage admin duties for a thriving social enterprise.
- Company: Join Places for People, the UK's leading Social Enterprise focused on community spirit.
- Benefits: Enjoy job security, excellent holiday pay, sick pay, and training opportunities.
- Why this job: Be part of a diverse team that values growth, community, and exceptional service.
- Qualifications: Customer service experience and strong communication skills are preferred but not essential.
- Other info: This role requires a basic DBS check and may involve weekend coverage.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply – you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
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As part of Places for People Group, Derwent FM are experts in providing facilities management solutions for university campus buildings and student accommodation. Our service is focused on our partnership approach with our clients and the student experience.
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More about your role
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Reporting to the General Manager, the Administrative Assistant will be responsible for supporting the customer/ client interface and management for all administration duties for DfM. As well as providing support to the Hard and Soft Services department you will also ensure the coordination of proactive communications as well as compliance with GDPR legislation.
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You will oversee ay compliments / complaints that may arise and log any issues that may arise.
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This role is for 40 hours a week and you may be asked to cover weekends on occasion.
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For more information, please download our job profile available on our website.
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More about you
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The ideal applicant for this role will have worked in a similar role or worked within a customer focused industry, however this is not essential.
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You will have great customer service skills which will allow you to provide exceptional customer service and turn any negative situation which may arise into a positive one.
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You will be experienced in communicating with stakeholders in a professional manor and demonstrate the skills required which allow you to build a great rapport.
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The successful candidate will have:
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- Experience in a Customer Facing role.
- Good IT skills (Outlook and Teams),
- Strong stakeholder management skills,
- Good time management.
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At Places for People, we prioritise our dedication to safer recruitment. Therefore, a basic DBS check is mandatory for this position.
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The benefits
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We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.
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We like to invest in our people; therefore, the successful job holders will have the opportunity to go undergo training within the company including the opportunity to enrol on apprenticeship courses.
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- Pension with matched contributions
- Excellent holiday pay and sick pay
- Training
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What's next?
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If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
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If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
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If you are a recruitment agency please note we operate a PSL and do not take cold calls
Administrative Assistant employer: Derwent FM
Contact Detail:
Derwent FM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant
✨Tip Number 1
Show your enthusiasm for community spirit! When you get the chance to speak with someone from Places for People, express your passion for creating inclusive environments and how you can contribute to their mission.
✨Tip Number 2
Highlight your customer service skills during any interactions. Share specific examples of how you've turned negative situations into positive outcomes, as this aligns perfectly with what they value in a candidate.
✨Tip Number 3
Familiarize yourself with GDPR legislation. Being knowledgeable about compliance will not only help you in the role but also demonstrate your commitment to professionalism and responsibility.
✨Tip Number 4
Prepare to discuss your experience with IT tools like Outlook and Teams. Being comfortable with these platforms is essential, so be ready to share how you've used them effectively in previous roles.
We think you need these skills to ace Administrative Assistant
Some tips for your application 🫡
Understand the Company Culture: Places for People emphasizes hiring individuals who embody their People Promises. Make sure to reflect your enthusiasm, motivation to grow, and respect for community spirit in your application.
Highlight Relevant Experience: Even if you haven't worked in a similar role, showcase any customer-facing experience you have. Emphasize your customer service skills and how you've turned negative situations into positive outcomes.
Demonstrate Communication Skills: Since the role involves stakeholder management, provide examples of how you've effectively communicated with various stakeholders in a professional manner. This will show your ability to build rapport.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Mention your IT skills, particularly with Outlook and Teams, and your time management abilities to stand out.
How to prepare for a job interview at Derwent FM
✨Emphasize Your People Skills
Since Places for People values community spirit and customer service, be sure to highlight your experience in customer-facing roles. Share specific examples of how you've turned negative situations into positive outcomes.
✨Show Enthusiasm for the Role
Demonstrate your motivation and enthusiasm for the Administrative Assistant position. Talk about why you want to work for Places for People and how you align with their People Promises.
✨Prepare for Stakeholder Communication
Given the importance of stakeholder management in this role, prepare to discuss your communication style and how you build rapport with different stakeholders. Consider sharing a story that illustrates your ability to manage relationships effectively.
✨Familiarize Yourself with GDPR Compliance
As compliance with GDPR legislation is part of the role, make sure you understand the basics of GDPR. Be ready to discuss how you would ensure compliance in your administrative duties.
