Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to exceed sales targets and deliver exceptional customer service.
- Company: Join Kuoni, an award-winning travel company known for its inclusive culture and commitment to wellbeing.
- Benefits: Enjoy travel perks, ongoing training, and a supportive work environment with discounts and bonuses.
- Why this job: Be part of a passionate team that values personal growth and offers unique travel experiences.
- Qualifications: Experience in retail travel management and a passion for travel are essential.
- Other info: Flexible shifts available; potential for permanent role after the contract.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Do you want to join an award winning company for being the Best place to work in travel?
We are looking for an experienced Retail Travel Manager to join our brand new store in John Lewis Nottingham (due to open in the next few months). Both full and part time applications will be considered (minimum of 4 days a week). This is a 6-12 month fixed term contract, however could lead to a permanent role.
For our teams to be successful, they need inspiring leaders with strong travel sales experience to lead the way.
As a Store Manager you will be accountable for meeting and exceeding retail sales targets and be responsible for the development of fully trained, informative and highly motivated Travel Experts who deliver exceptional service and revenue. You will also be fully responsible for the store\’s business development in aim to increase and nurture the already established customer database (Full job specification available upon request).
So what are we looking for:
Our Kuoni Store Managers are hands on and support our Personal Travel Experts every step of the way. We are looking for confident & competitive natural conversation starters that can bring their personality to work to motivate their teams to success!
Essential:
- Experience of managing a retail travel store, with profit and staff responsibility
- Strong track record of delivering sales results and exceptional service
- Attention to detail: you will be responsible for your teams booking checks; ensuring all elements of a customers holiday is not only priced correctly but eliminating any errors that might impact the customer when overseas
- You will be a proactive, confident and forward thinking individual, with excellent communication skills
- Proven ability to motivate, enthuse and lead a team; thrives during periods of pressure and high volume of work and able to create an upbeat, motivating sales environment
- A genuine passion for travel with considerable first-hand experience and knowledge of destinations that Kuoni sells
- Knowledge and experience dealing with third party suppliers
- Fully Flexible: our stores are open 7 days a week with a various shifts patterns . This position is full time therefore will work 5 days a week, including weekends. The store is open Monday – Saturday 9am – 6pm and Sundays 11am – 5pm.
Desirable:
- Good all round understanding of the sales and commercial aspects of tour operating, including scheduled flying
- Excellent working knowledge of at least one travel agent or tour operators reservations system
Per sonal qualities:
- Excellent commercial judgement
- Can demonstrate achievements in meeting tough sales targets and delivering exceptional customer service at the same time
- Shows by their actions that they consider exceptional customer service to be of paramount importance
- Understands the importance of the sales and customer service function as a crucial medium for conveying a company\’s brand vision and values
- Persuasive, articulate and influential, but down to earth and friendly with customers, staff and colleagues alike
- Flexible and adaptable to changing priorities. Resourceful and practical; can think on your feet and solve problems quickly and effectively. Positive \”can do\” attitude
Benefits for our retail team
We understand that there\’s more to work benefits than annual leave and pensions. We offer ongoing training and strong career progression opportunities, as well as the chance to broaden your horizons and see the world in an exclusive way.
We\’re also a company that values wellbeing, sustainability and giving back, so you can feel proud and confident to work with us.
Travel opportunities
- At least one educational trip per year, gaining first-hand knowledge to share with your customers. We\’ve sent our travel experts on unforgettable trips to destinations including the Maldives, Sri Lanka, Seychelles, Barbados, Galapagos, the French Alps, Malta, Kenya and Corfu and many more. (It\’s likely our retail staff will get two a year)
- A yearly overseas retail management conference to look forward too (the last one was in Sri Lanka).
- Weekly opportunities to earn incentives such as cash, vouchers, experiences, accommodation, flights and holidays
- Discounted staff travel
- The top sales performers in our retail stores are awarded an overseas VIP trip (This year our top sellers are off to Mauritius & Dubai!)
Retail training & career progression
- Our training kicks off with a five-week virtual programme, supported by in-store training
- Ongoing coaching and development throughout your career, from our dedicated sales support and training teams
- Strong connection and open communication with our leadership team and amazing head office
- Opportunity to grow your own database of VIP customers and build lasting relationships, wowing your customers with our award-winning service and Kuoni touches
- Opportunity to attend and organise events as a Kuoni ambassador
- The chance to take on extra responsibilities such as running your store\’s social media account or in-house projects
- Strong recognition and internal promotion opportunities
- The unique opportunity to sell an unrivalled range of luxury holidays. As both a tour operator and travel agent, we can create Kuoni itineraries from scratch and find the perfect holidays from our handpicked travel partners.
Lifestyle & financial benefits
- Perkbox, providing thousands of discounts. We give you monthly credits to spend on what you love Рsuch as Caf̩ Nero, money off your food shops or with your favourite retailer.
- Discounted gym memberships
- From 25 days\’ annual leave, increasing the longer you work with us
- Matched contribution pension scheme
- Exceptional performance-related pay (opportunity to earning an extra £4,000 – £7,000 a year on top of your salary).
- Friendly, fun and supportive work environment – as part of our Kuoni family, you are treated as an individual and encouraged to shine
- £290 per year clothing allowance to create your \’Wear to Work Wardrobe\’
- Interest-free season ticket loan on public transport
- Bike2Work scheme
- Free annual family travel insurance
- Loyal service awards to celebrate important milestones
- Significantly enhanced maternity and paternity leave
- Recommend a friend – we welcome referrals to join our team and currently offer a £1500 bonus for each successful introduction.
Wellbeing & giving back
- Employee Assistance Programme that provides a complete support network, offering expert advice for both professional and personal matters
- Wellbeing support from our fully trained Heads Together Team
- Free flu vaccinations at a convenient location
- Free eye tests and money towards glasses for VDU use
- Two days of paid leave each year to volunteer and give something back to the local community
- Opportunities to get involved in great fundraising activities for our charity partner, Mind.
Job Security
As one of the most trusted and established names in travel, we look after our people. We are proud to be part of DERTOUR, the travel division of REWE (one of the largest and most successful retailing businesses in Europe), so we have the backing of a stable and financially strong international group.
To get a further insight into our culture please follow us on Instagram: @workatkuoniuk and visit Kuoni Stores
#J-18808-Ljbffr
Store Manager - Nottingham (6-12 months FTC) employer: DERTOUR UK
Contact Detail:
DERTOUR UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Nottingham (6-12 months FTC)
✨Tip Number 1
Familiarise yourself with the latest travel trends and popular destinations that Kuoni offers. Being knowledgeable about these can help you engage in meaningful conversations during interviews, showcasing your passion for travel.
✨Tip Number 2
Network with current or former employees of Kuoni to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach and demonstrate your fit for the role.
✨Tip Number 3
Prepare examples of how you've successfully led a team in a retail environment, particularly in achieving sales targets. Be ready to discuss specific strategies you used to motivate your team and enhance customer service.
✨Tip Number 4
Showcase your adaptability by discussing experiences where you've thrived under pressure or adapted to changing priorities. This is crucial for a Store Manager role, especially in a dynamic retail environment like travel.
We think you need these skills to ace Store Manager - Nottingham (6-12 months FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail travel management, focusing on your sales achievements and team leadership skills. Use specific examples to demonstrate how you've met or exceeded sales targets in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your ability to motivate a team. Mention your understanding of the travel industry and how you can contribute to the success of the new store in Nottingham.
Highlight Relevant Experience: In your application, emphasise any experience you have with third-party suppliers and your knowledge of travel booking systems. This will show that you are well-prepared for the responsibilities of the Store Manager role.
Showcase Your Leadership Skills: Provide examples of how you've successfully led teams in high-pressure environments. Discuss your approach to training and developing staff, as well as how you create a motivating atmosphere for achieving sales goals.
How to prepare for a job interview at DERTOUR UK
✨Show Your Passion for Travel
Make sure to express your genuine love for travel during the interview. Share personal experiences and knowledge about destinations that Kuoni sells, as this will demonstrate your enthusiasm and help you connect with the interviewers.
✨Highlight Your Leadership Skills
As a Store Manager, you'll need to lead and motivate your team. Prepare examples of how you've successfully managed teams in the past, focusing on how you inspired them to achieve sales targets and deliver exceptional customer service.
✨Demonstrate Attention to Detail
Since you'll be responsible for booking checks and ensuring accuracy, be ready to discuss how you maintain high standards in your work. Provide examples of how you've caught errors or improved processes in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to think on your feet or handle high-pressure situations, and be prepared to explain how you navigated those challenges.
