Personal Travel Expert - Bluewater in Stone

It all starts by talking all things travel whilst your customer enjoys the in-store experience; whether it be over a glass of Champagne, a cold Peroni or sipping tea from around the world. You will deliver a personal service on a daily basis and your aim will be to inspire and create excitement for the customer by designing a holiday to match their interests, taste, spend and of course all created with absolute commitment to quality.

As part of Kuoni's new retail vision we wanted to be able to offer a wider range of products to our customers - we still offer our famous tailormade Kuoni holidays, but we have also introduced third party products that you may feel would suit the customer better - still giving them the famous service but booking the holiday through a recommended and trusted brand.

Once your customer has booked their dream holiday with you - it's down to you to ensure their booking experience doesn't stop there. We go above and beyond to blow our customers away by surprising & delighting them at different touch points before they are due to travel, therefore you will also act as the customers concierge and point of contact.

• Deliver a personal service on a daily basis and design holidays to match customers’ interests, taste, and spend with commitment to quality.
• Inspire and create excitement for the customer through in-store interactions.
• Offer a wider range of products (tailormade Kuoni holidays plus trusted third-party products) while maintaining Kuoni’s service standards.
• Ensure the booking experience continues after initial sale by acting as the customer’s concierge and point of contact.
• Work towards monthly sales targets and build relationships with specialist brands and third-party suppliers.
• Attend and organise events as a Kuoni ambassador where applicable.
• Take on extra responsibilities such as running your store’s social media account or in-house projects where appropriate.
• Seek recognition through internal opportunities and potential career progression (Assistant Manager, Store Manager or head office roles).
• Participate in yearly overseas conferences for Retail Store Managers & Assistant Managers.
• Sell an unrivalled range of luxury holidays and collaborate with partner networks to tailor itineraries.

• Be passionate and enthusiastic about travel with first-hand experience of multiple long-haul destinations.
• Be self-motivated and dedicated to building a repeat customer base.
• Have proven experience thriving within a sales environment.
• Have a good knowledge of the travel industry and experience in selling and designing tailor-made holidays, including knowledge of third-party products.
• Manage own time effectively; there is a lot to do before, during and after the customer journey.
• Be adaptable and flexible in an ever-changing and omni-channel environment.
• Have experience using booking systems or the ability to pick up new systems quickly.
• Experience working retail hours (store open 7 days a week; 37 hours across 5 days including evenings and weekends).

• Weekly opportunities to earn incentives such as cash, vouchers, experiences, accommodation, flights and holidays.
• Discounted staff travel.
• Top sales performers in retail stores are awarded an overseas VIP trip.
• Lifestyle & financial benefits: from 25 days’ annual leave (increasing with tenure), matched contribution pension, exceptional performance-related pay (potentially £4,000 - £7,000 extra per year).
• Friendly, supportive work environment within the Kuoni family.
• £290 per year clothing allowance for work wardrobe.
• Interest-free season ticket loan; Bike2Work scheme.
• Free annual family travel insurance.
• Loyal service awards and enhanced maternity/paternity leave.
• Refer-a-friend incentive: eligible for a £1,500 bonus for successful referrals.

We are dedicated to creating a diverse and inclusive workplace and welcome all candidates. For equal opportunity during the application process, please contact us at [email protected]