At a Glance
- Tasks: Create and sell luxury holidays while providing exceptional customer service.
- Company: Join an award-winning travel company with a supportive culture.
- Benefits: Enjoy competitive pay, travel perks, and ongoing training opportunities.
- Other info: Flexible hours, fun environment, and opportunities for personal growth.
- Why this job: Turn your passion for travel into a rewarding career with real impact.
- Qualifications: Experience in sales and a love for travel are essential.
The predicted salary is between 30000 - 40000 £ per year.
It’s not just our holidays that are award-winning. Our workplaces are too!
We are looking for an experienced Travel Consultant to join our new team in
Solihull . Full and part time applications will be considered.
When you work in one of our beautiful stores, you’ll discover a travel career with a difference – from how we treat our team to the experience we give our customers.
We call it the Kuoni Difference.
You’ll sell an unrivalled range of luxury holidays, add the Kuoni touch to take things to the next level, and jet off around the world on incredible educational trips.
As a
Personal Travel Expert , your personality, exceptional customer service skills and your destination knowledge is what our customers come back for time and time again.
As a Personal Travel Expert you will create and sell worldwide holidays and you will own your customers journey from start to finish; from enquiry to welcoming them back onto home soil.
We make sure that booking holidays are as enjoyable as the trip itself…
So what are we looking for
Confident & well-travelled natural conversation starters that can bring their personality to work!
Our Personal Travel Experts not only have a hunger for sales but also a real genuine passion for making their customers booking journey as seamless as possible.
Therefore our desired applicant will
- Be passionate and enthusiastic about travel (with first‑hand experience of multiple long‑haul destinations)
- Be self‑motivated and dedicated to building a repeat customer base
- Have proven experience thriving within a sales environment
- Have a good knowledge of the travel industry and experience in selling & designing tailor‑made holidays, including knowledge of third party product
- Manage own time effectively; there’s a lot to do before, during and after the customer journey.
- Adaptable and be flexible in an ever‑changing and omni‑channel environment (more so now than ever)!
- Have experience using booking systems or have the ability to pick up new systems quickly
- Experience working retail hours (Most of our stores are open 7 days a week therefore a for this opportunity there is a requirement to work 37 hours across 5 days which will include a selection of shifts including evenings and weekends.
Typically you will get one full weekend off a month, as well as an additional weekend day).
The store is open Monday to Friday 9:30am - 6pm, Saturday 9am - 6pm and Sunday 11am - 5pm.
What does a typical day look like as a Personal Travel Expert…
It all starts by talking all things travel whilst your customer enjoys the in‑store experience; whether it be over a glass of Champagne, a cold Peroni or sipping tea from around the world.
You will deliver a personal service on a daily basis and your aim will be to inspire and create excitement for the customer by designing a holiday to match their interests, taste, spend and of course all created with absolute commitment to quality.
As part of Kuoni’s new retail vision we wanted to be able to offer a wider range of products to our customers – we still offer our famous tailormade Kuoni holidays, but we have also introduced third‑party products that you may feel would suit the customer better - still giving them the famous service but booking the holiday through a recommended and trusted brand.
Once your customer has booked their dream holiday with you – it’s down to you to ensure their booking experience doesn’t stop there.
We go above and beyond to blow our customers away by surprising & delighting them at different touch points before they are due to travel, therefore you will also act as the customers concierge and point of contact.
Alongside exceptional customer service, you will work towards monthly sales targets and create relationships with our specialist brands and third party suppliers.
We know that personal growth is key, so we offer ongoing training, excellent career progression opportunities and a fun, supportive and inclusive work environment.
Benefits for our retail team
We understand that there’s more to work benefits than annual leave and pensions.
We offer ongoing training and strong career progression opportunities, as well as the chance to broaden your horizons and see the world in an exclusive way.
We’re also a company that values wellbeing, sustainability and giving back, so you can feel proud and confident to work with us.
- Retail training & career progression
- Our training kicks off with a 13 week training induction, mixture of training in Head office, virtually and in store, all supported by our dedicated training teams and managers.
- Ongoing coaching and development throughout your career, from our dedicated sales support and training teams
- Strong connection and open communication with our leadership team and amazing head office
- Opportunity to grow your own database of VIP customers and build lasting relationships, wowing your customers with our award‑winning service and Kuoni touches
- Opportunity to attend and organise events as a Kuoni ambassador
- The chance to take on extra responsibilities such as running your store’s social media account or in‑house projects
- Strong recognition and internal promotion opportunities; chances to move up to Assistant Manager, Store Manager or into a head office role
- Yearly overseas conferences for our Retail Store Managers & Assistant Managers
- The unique opportunity to sell an unrivalled range of luxury holidays.
As both a tour operator and travel agent, we can create Kuoni itineraries from scratch and find the perfect holidays from our handpicked travel partners.
- Travel opportunities
- At least one educational trip per year, gaining first‑hand knowledge to share with your customers.
So far in 2026, we’ve sent our travel experts on unforgettable trips to destinations including the Maldives, Galapagos, Tanzania, Seychelles, Thailand, the French Alps, Malta, Kenya and Corfu.
- Weekly opportunities to earn incentives such as cash, vouchers, experiences, accommodation, flights and holidays
- Discounted staff travel
- The top sales performers in our retail stores are awarded an overseas VIP trip
- From 25 days’ annual leave, increasing the longer you work with us
- Exceptional performance‑related pay (opportunity to earning an extra £4,000 - £7,000 a year on top of your salary).
- Friendly, fun and supportive work environment – as part of our Kuoni family, you are treated as an individual and encouraged to shine
- £290 per year clothing allowance to create your ‘Wear to Work Wardrobe’
- Interest‑free season ticket loan on public transport
- Free annual family travel insurance
- Loyal service awards to celebrate important milestones
- Significantly enhanced maternity and paternity leave
- Recommend a friend – we welcome referrals to join our team and currently offer a £1500 bonus for each successful introduction.
- Wellbeing & giving back
- Employee Assistance Programme that provides a complete support network, offering expert advice for both professional and personal matters
- Wellbeing support from our fully trained Heads Together Team
- Free flu vaccinations at a convenient location
- Free eye tests and money towards glasses for VDU use
- Two days of paid leave each year to volunteer and give something back to the local community
- Opportunities to get involved in great fundraising activities for our charity partner, Mind.
We are dedicated to creating a diverse and inclusive workplace where all candidates feel welcomed and supported.
To ensure everyone has an equal opportunity throughout the application process, we welcome you to get in touch.
Our team is here to assist you at every step, whether you require additional information, or support to navigate the application process.
We believe that promoting diversity and inclusion enriches our organisation, and we are committed to helping all candidates showcase their talents and potential - recruitment@dertour. co. uk
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Personal Travel Expert - Solihull employer: DERTOUR UK
Jules Verne is an exceptional employer that fosters a vibrant and creative work culture, perfect for those passionate about travel and storytelling. With a hybrid working model in the heart of London, employees enjoy flexibility while collaborating with a dynamic team dedicated to crafting engaging content. The company prioritises employee growth through continuous learning opportunities and encourages innovation, making it an ideal place for aspiring copywriters to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Travel Expert - Solihull
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like DERTOUR UK who are looking for fresh talent for roles like Personal Travel Expert - Solihull.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like DERTOUR UK and give you a leg up for your Personal Travel Expert - Solihull application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Personal Travel Expert - Solihull openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Personal Travel Expert - Solihull
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Personal Travel Expert - Solihull role at DERTOUR UK.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Personal Travel Expert - Solihull position at DERTOUR UK.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of DERTOUR UK.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to DERTOUR UK's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Personal Travel Expert - Solihull.
How to prepare for a job interview at DERTOUR UK
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at DERTOUR UK.
