Personal Travel Expert - Milton Keynes

We are looking for an experienced Travel Consultant to join our store in Milton Keynes. We would consider full-time hours or 4 days a week.

When you work in one of our beautiful stores, you’ll discover a travel career with a difference – from how we treat our team to the experience we give our customers. We call it the Kuoni Difference.

As a Personal Travel Expert, your personality, exceptional customer service skills and destination knowledge are what our customers come back for time and time again. You will create and sell worldwide holidays and own your customers' journey from start to finish; from enquiry to welcoming them back onto home soil.

So what are we looking for:

• Confident & well-travelled natural conversation starters that can bring their personality to work!
• Passionate and enthusiastic about travel (with first-hand experience of multiple long-haul destinations).
• Self-motivated and dedicated to building a repeat customer base.
• Proven experience thriving within a sales environment.
• Good knowledge of the travel industry and experience in selling & designing tailor-made holidays, including knowledge of third-party products.
• Ability to manage own time effectively.
• Adaptable and flexible in an ever-changing and omni-channel environment.
• Experience using booking systems or ability to pick up new systems quickly.
• Experience working retail hours (most of our stores are open 7 days a week).

What does a typical day look like as a Personal Travel Expert? It all starts by talking all things travel whilst your customer enjoys the in-store experience. You will deliver a personal service on a daily basis and aim to inspire and create excitement for the customer by designing a holiday to match their interests, taste, spend, and of course, all created with absolute commitment to quality.

Once your customer has booked their dream holiday with you, it’s down to you to ensure their booking experience doesn’t stop there. You will also act as the customer's concierge and point of contact.

Alongside exceptional customer service, you will work towards monthly sales targets and create relationships with our specialist brands and third-party suppliers.

Benefits for our retail team include ongoing training and strong career progression opportunities, as well as the chance to broaden your horizons and see the world in an exclusive way. We’re also a company that values wellbeing, sustainability and giving back.

Our training kicks off with a 13-week training induction, supported by our dedicated training teams and managers. There are opportunities to grow your own database of VIP customers and build lasting relationships, wowing your customers with our award-winning service.

Travel opportunities include at least one educational trip per year, gaining first-hand knowledge to share with your customers. Weekly opportunities to earn incentives such as cash, vouchers, experiences, accommodation, flights and holidays are also available.

Lifestyle & financial benefits include Perkbox, providing thousands of discounts, discounted gym memberships, 25 days’ annual leave, matched contribution pension scheme, exceptional performance-related pay, and a friendly, fun and supportive work environment.

Wellbeing & giving back initiatives include an Employee Assistance Programme, wellbeing support, free flu vaccinations, free eye tests, and opportunities to volunteer and get involved in fundraising activities for our charity partner, Mind.