At a Glance
- Tasks: Create and sell luxury holidays while providing exceptional customer service.
- Company: Join Travel Weekly's Employer of the Year in a vibrant travel environment.
- Benefits: Enjoy competitive pay, travel perks, and ongoing training for career growth.
- Other info: Flexible hours, fun team culture, and opportunities for educational trips await you.
- Why this job: Share your passion for travel and inspire customers with unforgettable experiences.
- Qualifications: Experience in sales and a genuine love for travel are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Travel Consultant to join our store in Milton Keynes. We would consider full-time hours or 4 days a week.
When you work in one of our beautiful stores, you’ll discover a travel career with a difference – from how we treat our team to the experience we give our customers. We call it the Kuoni Difference.
As a Personal Travel Expert, your personality, exceptional customer service skills and destination knowledge are what our customers come back for time and time again. You will create and sell worldwide holidays and own your customers' journey from start to finish; from enquiry to welcoming them back onto home soil.
So what are we looking for:
- Confident & well-travelled natural conversation starters that can bring their personality to work!
- Passionate and enthusiastic about travel (with first-hand experience of multiple long-haul destinations).
- Self-motivated and dedicated to building a repeat customer base.
- Proven experience thriving within a sales environment.
- Good knowledge of the travel industry and experience in selling & designing tailor-made holidays, including knowledge of third-party products.
- Ability to manage own time effectively.
- Adaptable and flexible in an ever-changing and omni-channel environment.
- Experience using booking systems or ability to pick up new systems quickly.
- Experience working retail hours (most of our stores are open 7 days a week).
What does a typical day look like as a Personal Travel Expert? It all starts by talking all things travel whilst your customer enjoys the in-store experience. You will deliver a personal service on a daily basis and aim to inspire and create excitement for the customer by designing a holiday to match their interests, taste, spend, and of course, all created with absolute commitment to quality.
Once your customer has booked their dream holiday with you, it’s down to you to ensure their booking experience doesn’t stop there. You will also act as the customer's concierge and point of contact.
Alongside exceptional customer service, you will work towards monthly sales targets and create relationships with our specialist brands and third-party suppliers.
Benefits for our retail team include ongoing training and strong career progression opportunities, as well as the chance to broaden your horizons and see the world in an exclusive way. We’re also a company that values wellbeing, sustainability and giving back.
Our training kicks off with a 13-week training induction, supported by our dedicated training teams and managers. There are opportunities to grow your own database of VIP customers and build lasting relationships, wowing your customers with our award-winning service.
Travel opportunities include at least one educational trip per year, gaining first-hand knowledge to share with your customers. Weekly opportunities to earn incentives such as cash, vouchers, experiences, accommodation, flights and holidays are also available.
Lifestyle & financial benefits include Perkbox, providing thousands of discounts, discounted gym memberships, 25 days’ annual leave, matched contribution pension scheme, exceptional performance-related pay, and a friendly, fun and supportive work environment.
Wellbeing & giving back initiatives include an Employee Assistance Programme, wellbeing support, free flu vaccinations, free eye tests, and opportunities to volunteer and get involved in fundraising activities for our charity partner, Mind.
Personal Travel Expert - Milton Keynes employer: DERTOUR UK
At DERTOUR UK in Charlton Kings, we pride ourselves on being an exceptional employer that values creativity and personal growth. Our supportive work culture fosters collaboration and innovation, while our commitment to employee development ensures you have the tools and opportunities to excel in your role as a Travel Advisor. With generous benefits like 25 days of annual leave and performance-related pay, we strive to create a rewarding environment where you can turn your passion for travel into a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Travel Expert - Milton Keynes
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like DERTOUR UK who are looking for fresh talent for roles like Personal Travel Expert - Milton Keynes.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like DERTOUR UK and give you a leg up for your Personal Travel Expert - Milton Keynes application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Personal Travel Expert - Milton Keynes openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Personal Travel Expert - Milton Keynes
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Personal Travel Expert - Milton Keynes role at DERTOUR UK.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Personal Travel Expert - Milton Keynes position at DERTOUR UK.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of DERTOUR UK.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to DERTOUR UK's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Personal Travel Expert - Milton Keynes.
How to prepare for a job interview at DERTOUR UK
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at DERTOUR UK.
